Perhaps. But since at least as early as 1990 when James Reason published his
work on systems approaches to error prevention, numerous industries have
adopted the view that trying to make people perfect and blaming them when they
are not just doesn’t work. The fields in which I have spent some time –
aviation and healthcare in particular – have seen very favorable error
reduction when the focus moved to improving the systems within which people
work as much as, or more than, improving the people. Shaming and blaming
almost always backfires.
So, to bring this to the topic here, if there’s a good substitute for
electrostatically risky styro packing materials, and if the economics aren’t
adverse, that part of the Elecraft shipping system could be improved. The
popular phrase may be “idiot-proofing,” but we have seen it work with highly
intelligent and highly educated pilots and medical personnel, among others. It
is safest to assume that “stupid fault” just means statistically predictable
human behavior. Blaming makes us feel better, but empirically it tends not to
move the error needle very much.
Ted, KN1CBR
------------------------------
Message: 14
Date: Sun, 18 Jun 2017 10:02:29 +0100
From: "G4GNX" <[email protected]>
To: "'Elecraft Reflector'" <[email protected]>
Subject: Re: [Elecraft] Packing Peanuts
Message-ID: <AEBBFD902FF142229C8D09625DA53F4A@G4GNXLaptop>
Content-Type: text/plain; format=flowed; charset="UTF-8";
reply-type=original
If people follow the Elecraft instructions to the letter, the static charge
will be dissipated through the wrist strap.
If they don't follow the instructions, it's their own stupid fault!
73,
Alan. G4GNX
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