When Norton quarantines a file or deletes it, it usually gives you a pop up that allows you to see what action was taken.  The user should click on that to bring up the security panel for that file, then tell Norton to 'trust' it and undo what it did.

The other option is if you can download the file and before Norton scans it (as in extracting from a zip), you right click on the file, go to the Norton file area and within that you can also tell Norton to ignore that file.

Failing those, you can have someone email the file to you (zip) and tell Norton that it's allowed.

Rick nhc


On 7/8/2018 8:46 AM, Don Wilhelm wrote:
Ted,

Uninstall Norton - yes, I think it may balk at an attempt, Norton is stubborn as you discovered. Make sure you have MS Security Essentials or Windows Defender installed (they are free and usually are automatically installed with Windows).

For added insurance, download Malwarebytes free edition and run a scan occasionally.

73,
Don W3FPR


On 7/8/2018 11:17 AM, Dauer, Edward wrote:
I recently added to the station  a MS Surface computer running Windows 10 - after years of being effectively all-Mac.  Downloaded all of the Elecraft Utilities I need without problems, except for one.  Norton will not let me download the utility for the KPA1500. It says it is too new - only 8 users have requested downloads through Norton.  I find that preposterous and unbelievable.  But in any case, I tried to defeat Norton but couldn't do it, Windows 10 not being my native language.  Anyone know a way of doing this without entering machine language or terminal mode, which aren't my native languages either?  Thanks,
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