My KAT500 had an arc between two jumpers atop the PC board, in the
middle of the KH1 DXpedition rendering it inoperable. I had to switch to
a manual tuner and switching arrangement (ugh!) while I sent it to Elecraft.
Some of the damage was a burned PC board and traces as well as the two
jumper cables.
I received a phone call this morning from the tech working on it. It is
repaired, UPDATED with all current mods (including moving the wires that
arced to a different configuration) and is undergoing rigorous testing.
It will be shipped in a couple days.
Total bill to me: ONE hour of shop time. Faced with possible
replacement, this price alone is well worth it but when you add that
it's been updated, priceless.
I have to retrain it to the antennas; no problem, I saved the
configuration and expected this to happen. I'll run through retraining
anyway.
I tell most folks that if they do me right; I'll sing your praises to
high heaven. Do me wrong and I'll make sure there is NO place you can hide.
Elecraft: Once again, you've done good. Thank you. THIS is the
business model to follow.
Rick WA6NHC
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