I have to agree with Buddy 100% !!! I’ve owned Elecraft radios for almost 10 years now, it’s all I own !! I had my KX3 two weeks (s/n 0045) and a glitch appeared, couldn’t use the radio. I emailed Elecraft on a Sunday night around 10pm, not expecting to hear from them til Monday morning. I got an email less than half an hour later, from Wayne no less! He said he’d be on it first thing Monday morning and let me know. He emailed me Tuesday morning and had me call him later, he spent an hour on the phone helping me reboot the KX3 ! That was April 2012, the KX3 has operated just fine since than ! That left a lasting impression on me to this day, Wayne and Eric and the crew at Elecraft are the best IMHO !! I’m an Elecraft junkie for life......thank you Wayne and Eric !!
73 de Ed N7EDK Bradenton, FL Sent from my iPad > On Oct 10, 2018, at 12:21 AM, Buddy Brannan <[email protected]> wrote: > > Reputable companies don’t make mistakes? Oh yeah…that’s pretty funny right > there. For serious dude. S**t happens. C’mon, you can’t seriously believe > this. The biggest of companies have made mistakes in website addresses, > software with bugs that didn’t get squashed in time, you name it. But let’s > talk about Elecraft in specific for a minute, because, yeah, impugning > Elecraft’s character is kind of personal. For me, anyway, and, I suspect, for > others here. > > First, longevity. Do you really think that a company, especially one serving > a close-knit community like hams, would really be able to survive that long, > and more to the point, with such a loyal following as Elecraft has? Elecraft > has been here for 20 years more or less, and far as I know, it’s not showing > any signs of going anywhere. > > Second, track record. Track record with Elecraft is one of those good > news/bad news scenarios. Good news: they don’t release somethinguntil it’s > ready and relatively bug-free. Nothing is completely bug-free, and certainly > when you’re talking about software-defined things, features can be added or > completed later. If hardware modifications need to be introduced, they are > introduced at reasonable cost, free if possible, generally user installable, > and without resorting to “Oh hey, here y’all, buy another radio.” The > downside to this is that sometimes, they are, as they say, over optimistic > about release dates, so preorders may go unfulfilled for longer than the > preorderers would like. Except, and here’s the good part, they don’t actually > charge you until your preorder ships. Oh, I expect that they could, and most > people wouldn’t complain too loudly, but they don’t. The worst thing that we > have to deal with is…a wait. Such a first world problem. Rememberthe KX3? I > do. I bought myself one as a sort of 25-year hamiversary present to myself. > And I remember well the nail biting as its initial shipping dates slipped. > But eureka, I got one, and I even got one before field day, and I even got > one with a sub-500 serial number. And that was with an order that was, what, > the day after Christmas, maybe 12 hours after the ordering window opened. > Would a not reputable company achieve such loyalty that *that many* people > stood in line for *that long*? > > OK, now let’s talk about service. One year warranties are pretty standard. > But these guys will really go that extra mile for their customers. Everyone > from the sales and customer service folks, to the tech support and repair > folks, up to and including Wayne and Eric themselves. If something happens > during any part of the resales to way after care, all of those guys bend over > backwards to make it right. I’ve seen some cases where guys were offered a > full and complete refund because they were that unhappy with some aspect of > their Elecraft experience, and that very far outside the normal sort of > parameters. Elecraft stands very firmly behind their offerings, and the ham > community has taken notice. It’s no accident that new stuff is as eagerly > anticipated as it is. > > Finally, and really I mean it, because if you’ve read this far you probably > wish I’d shut up now please, there’s Wayne and Eric. They’re both on this > list. They respond to emails personally. They offer help and guidance > themselves. What other major ham radio company are you going to see that much > hands-on involvement with the unwashed masses? Sure, it’s true that they’re > both active hams, use the gear themselves, and likely as not, build things > that they themselves love to own? Heck…Wayne said as much about the KX3 and > the KX2. Look, these are top notch guys, straight up, passionate, and with a > real heart for both the hobby and the community…not just the hardware. I’ve > had several pleasant emails exchanges with Wayne, who was always patient, > always gave me his full attention, and was never dismissive of my admittedly > niche concerns. In short, when you question Elecraft’s integrity, you > question *their* *personal* integrity, and I, at least, will stand up against > that. For what it’s worth, which is, admittedly, very little. > > Anyone care to refute any of these points? Bring it. > > Vy 73, de KB5ELV > >> On Oct 9, 2018, at 9:11 PM, Paul [email protected] [KX3] >> <[email protected]> wrote: >> >> >> Isn't that like you are on your dream vacation to Hawaii and they announce >> that your flight is ready but it is broken? >> >> Reputable companies do not do this! >> >> Paul W3PMH >> >> >>> On 10/9/2018 7:13 PM, Don Wilhelm [email protected] [KX3] wrote: >>> >>> Mike, >>> >>> If you did not sign up on the "interested" lists available at several >>> hamfests, then you are out of luck. Wait for the announcements next week. >>> >>> 73, >>> Don W3FPR >>> >>>> On 10/9/2018 1:27 PM, Michael Harriman [email protected] [KX3] wrote: >>>> Where can I get the early order link? >>>> >>>> Mike H. >>>> NT6H >>>> >>>> On Tue, Oct 9, 2018 at 08:25 Wayne Burdick [email protected] >>>> <mailto:[email protected]> [KX3] <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> __ >>>> >>>> The wrong early-order link was sent out. Sorry about that. It will >>>> be corrected and the email re-sent soon. >>>> >>>> General product announcement will be later this week. The early >>>> order email was for those who signed up previously. >>>> >>>> 73, >>>> Wayne >>>> N6KR >>>> >>>> -- >>>> >>>> Michael Harriman >>>> >>>> >>> >> >> >> __._,_.___ >> Posted by: Paul <[email protected]> >> Reply via web post • Reply to sender • Reply to group • >> Start a New Topic • Messages in this topic (4) >> >> Have you tried the highest rated email app? >> With 4.5 stars in iTunes, the Yahoo Mail app is the highest rated email app >> on the market. What are you waiting for? Now you can access all your inboxes >> (Gmail, Outlook, AOL and more) in one place. Never delete an email again >> with 1000GB of free cloud storage. >> >> VISIT YOUR GROUP >> • New Members 3 >> >> • Privacy • Unsubscribe • Terms of Use >> >> SPONSORED LINKS >> >> >> >> . >> >> >> __,_._,___ > > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [email protected]
