Charlie,
Actually, they were swamped with support emails and phone calls
yesterday - and have been since before Christmas. Running with only a
skeleton staff over the holidays has extracted a toll for the backlog.
But with the new and important firmware upgrade for the KPA1500, they
were paying close attention to problems with that upgrade, and moving
those to a high priority.
Right now, support is short-staffed since David became an SK.
Yes, I know for sure, I also work in support for the classic gear and
try to answer any operating questions for the more recent gear.
So if you sent an email to support, be patient, you will get an answer.
73,
Don W3FPR
On 1/5/2019 9:29 AM, Charlie T wrote:
Everything "man-made" can have unforeseen problems no matter how much Beta
testing is done.
That said, your minus minute follow-up call reminds me of an old TV commercial
about a frustrated Maytag repair guy who was bored because he didn't have
enough to do.
They were obviously touting the reliability of their brand because of the lack
or repair work.
Now, I am NOT saying Elecraft techs are just sitting around all day drinking coffee, but
you can bet if they WERE flooded by service calls, they "probably" couldn't
have responded so fast.
{Before anyone gets their panties in a twist by reading into this something I
did not intend, this IS meant to compliment Elecraft on their reliable
equipment and of course their gold medal tech support.}
73, Charlie k3ICH
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