On Fri, Feb 1, 2019, 7:33 AM Barry <[email protected] wrote:

>
> The insurance claim, processed by the vendor paid for the replacement which
> was then shipped.  The invoice on the second one was marked "replacement
> for
> damaged product," and valued at $10, so it passed right through without any
> duty or tax.  That's how Elecraft should describe and value the radio on
> return.
>


Actually the best thing, as described earlier is to register the product
with customs before sending it for repair, including the form with the
unit, and having the repair shop return the unit with the form. No duty
should be owed. In the US, it is explained here. Most other countries are
similar. Basically you prove ahead of time the unit was in your country and
only temporarily exported for repair.

https://help.cbp.gov/app/answers/detail/a_id/133/kw/Sending%20Goods%20Back%20for%20Repair/session/L3RpbWUvMTU0OTAzMjY5NC9zaWQvUGdELXRpNm8%3D

Various country's customs frown upon companies playing fast and loose with
valuations.

I agree with your poor opinion of DHL. I have had a much easier time with
USPS.

73,

Mark

>
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