Lou, I've asked our sales department to investigate this. Sorry for the double glitch!
73, Wayne N6KR > On Feb 8, 2019, at 4:41 AM, Lou Voerman W2ROW <voer...@att.net> wrote: > > Let me start by saying that I am a long term Elecraft customer. I have built > 4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and other Elecraft gear. I > helped out for several years as a volunteer in the Elecraft booth at the > RARS hamfest here in Raleigh. > > Two recent experiences involving backordered AX1s have left me concerned > because my credit card was charged before Elecraft shipped the product. In > both cases the backorder turned out to be longer than a month. I was not > offered a refund on my credit card until I actually cancelled the orders. > Note this was not a hold of funds on the card, it was an actual charge. In > the first instance the AX1 was part of a larger order which included a KX2. > I was charged for the entire order even though the AX1 did not ship. In the > second instance the AX1 was listed as in stock when I ordered, I was > notified that there was a week delay and then notified the delay was longer. > My credit card was charged on the day the order was received by Elecraft. I > cancelled and am awaiting a refund. > > Back in the early days of internet ordering the most important test of a > company's business practices was that they not charge a credit card before > shipment. Amazon is a perfect example of this, they never charge before > shipment. I will allow for some exceptions where I am told in advance that I > am placing a preorder and my card will be charged immediately. Elecraft did > not do this in either case described above. > > The bottom line and based on the experiences above, it appears to be > Elecraft policy to charge credit cards before shipment. I am extremely > disappointed with this. Sorry for the long post. > > Lou W2ROW > > > > -- > Sent from: http://elecraft.365791.n2.nabble.com/ > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:Elecraft@mailman.qth.net > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to n...@elecraft.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
