> However, your comment about contacting a real live person > at eBay is a good one..... > That is poor customer service in my opinion and I no longer > use eBay for that reason. If Elecraft or the company I work for treated > customers like eBay does, we'd be out of business!
This is close to on-topic since a lot of Elecraft equipment gets bought/sold on eBay. I've been using eBay since 1998. I've had some major disputes with sellers over items that were poorly packaged and damaged in transit. I've had major disagreements with buyers who wouldn't pay, or would not accept packages delivered to them. I've gone through the full-blown dispute resolution process with one seller to get my money back. In none of these cases was there ever a lack of information on the eBay (or PayPal) sites. I've never felt the need to talk to a real person. In this specific case (phishing scam), for example, there are FAQ articles that deal with this issue -- hence the dozen or so responders here who knew about the [EMAIL PROTECTED] email address. If people would make use of the help that's there, they wouldn't complain about what's not (phone support). I think eBay is one of the miracles of the Internet revolution. I went to Dayton and saw a table with four Collins 75A-x receivers on it. eBay has four listed today, and every day all year. I didn't see any Elecraft gear in the flea market (though I heard there was a K2 there somewhere). Today on eBay there is a K1, a K2, a T1, and an offer for someone to build your K2 for you for $180. It's like Hamvention on your computer, 24 hours a day, 365 days a year, only without the guys on those electric scooters running you over. (Or, if you're one of the electric scooter guys, without all the people between you and a good deal.) I guess fewer bidders just means more stuff for me, but I wouldn't quit eBay over the lack of phone-based support. Craig NZ0R K1 #1966 K2/100 #4941 KX1 #1499 <- STILL in the box _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
