Apologies if I missed that one. Please re-send. tnx Wayne N6KR
> On May 24, 2019, at 12:46 PM, Hisashi T Fujinaka <[email protected]> wrote: > > Oh, one thing I forgot, I did send an email to Eric and Wayne about my > odd interactions and I got no reply. > > On Fri, 24 May 2019, Hisashi T Fujinaka wrote: > >> I'm on the they're very good, but not everything goes right list. >> >> My KPA1500 died (I think they had a bad run on capacitors because others >> have reported the same thing to me via email) and I emailed the list >> here on a Sunday. Eric immediately asked for logs to be sent to support. >> >> Now I've had odd email problems with Elecraft in the past. At the very >> least I've never seen a firmware update email so I called Elecraft in >> the middle of Monday when I didn't see a reply. What I got was a call >> back late in the day where the support person (I can't remember who) was >> reading me the riot act about not responding immediately to "the CEO". >> Soon afterwards, the support person found my email in their spam folder. >> >> It turned out OK, but I'm still uncertain why they had me try a >> different cable, then take the cover off and measure voltages. I'm >> perfectly capable, but the KPA1500 isn't a kit. >> >> In the end my amp works fine. UPS was really inexpensive for shipping. >> The only odd part was the interaction with support, and how long it took >> to debug before they asked me to ship it down. I'm happy with Elecraft, >> but the interaction with support was a little odd. >> >> On Thu, 23 May 2019, Michael K Bottles via Elecraft wrote: >> >>> I have a fair amount of Elecraft gear all of it purchased on the used >>> market. The customer service I have received from Elecraft has been >>> outstanding. >>> They don?t seem to care where I got their gear, they just want it to work >>> as designed. >>> I plan to buy a K-4 from them directly when it becomes available because I >>> know it will be supported in a most excellent manner. >>> Kim - K7IM >>> K-3, P-3, KAT-500, KPA-500, KX-3 >>> Sent from my iPad >>> ______________________________________________________________ >>> Elecraft mailing list >>> Home: http://mailman.qth.net/mailman/listinfo/elecraft >>> Help: http://mailman.qth.net/mmfaq.htm >>> Post: mailto:[email protected] >>> This list hosted by: http://www.qsl.net >>> Please help support this email list: http://www.qsl.net/donate.html >> >> > > -- > Hisashi T Fujinaka - [email protected] > BSEE + BSChem + BAEnglish + MSCS + $2.50 = coffee > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
