I have over the years had Elecraft Support loose my emails from time to time. Also I have waited days for a response. Sometimes having to email a second time. The problem with the email support system is the customer does not know if the email has been received or read.
I have suggested on more than one occasion to Eric and Wayne at trade shows they should consider a trouble ticket based system. Then the customer could just log onto the system through a web browser and know the status of his request. At my old place of employment the IT department used this type of system. Both Ham Radio Deluxe and Logic 9 use a form of this system which I have used successfully. Yes there would be some upfront cost but I would venture that it would save the Elecraft support staff time and frustrated customers. Along with the K4 would it be great if the support system was modernized. Frank K6FW Message: 11 Date: Fri, 24 May 2019 16:04:00 -0400 From: Grant Youngman <[email protected] <mailto:[email protected]>> To: Hisashi T Fujinaka <[email protected] <mailto:[email protected]>> Cc: [email protected] <mailto:[email protected]> Subject: Re: [Elecraft] Elecraft Customer Service - Outstanding Message-ID: <[email protected] <mailto:[email protected]>> Content-Type: text/plain; charset=utf-8 Since on at least one occasion your unanswered email was discovered in Elecraft?s spam folder, it?s possible your email domain is being flagged for some reason by whatever mail host/service/application is being used at Elecraft. Grant NQ5T K3 #2091 KX3 #8342 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
