Ken, I have had a similar experience, but it was almost ten years ago!
I was trying to figure out how to do something with my (then) new K3,
around the Xmas period, and put in an email query to Elecraft
support. I didn't expect to hear back from them for a few days,
because it was very close to the Xmas/New Year period, and the world
shuts down (well, most of the important part!).
Amazing! Not only did I have a reply within a day from Support, but I
seem to recall a followup email from Wayne, that made my Xmas Day
...twixt the two of them, they solved my problem, and very much
impressed me with the kind of support they offer.
I'm still waiting on a query I put into Kenwood about five years ago,
regarding my (then new) TS590, and from Icom after writing an
extensive letter last year, about my IC7610. Wayne, you were just a
tad late in announcing the K4, and I now love my IC7610.
Quite recently, I queried Elecraft about mods to the same K3, while
resources are still available, and had a comprehensive reply within a day.
73, Mike VE3GFN
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