Elecraft list members, please see the message below
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73, Eric WA6HHQ
Elecraft list moderator
-------- Original Message --------
Subject: [QSL-Net] More AOL Woes (Everyone Please Read)
Date: Sun, 08 Aug 2004 12:23:39 -0400
From: Tim <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Over the last year or so our system has been periodically blocked from sending
mail into the AOL system. A month ago, I finally made arrangements with them
to be white listed and put an end to this once and for all. To be white listed
by them I had to agree to receive any and all complaints logged by their users
about mail being sent from our system (we don't send spam, no problem).
While this seemed easy, I found that AOL provides their users a button on their interface that says
something to the effect that "this message is spam", and when they highlight a message
and push it, we get a "complaint" logged against us and mailed to us. No one at AOL
reads this stuff, but they keep track of them and after we reach a certain percentage of the mail
we send vs how many complaints we get, they block our entire system. I've also found that the spam
button is next to the delete button, and a clueless user MIGHT use it to delete messages. Here in
lies the problem.
I am getting plenty of these "complaints" and since AOL does not tell me who is
complaining (apparently a privacy issue), it's near impossible to find out who they are
and remove them from the system.
So, I'm asking all list owners to post a message to all of your lists reminding AOL
people not to use the "spam" button as a delete button and if they are
subscribed to your list and don't want to be, help them get off the list so we don't get
blacklisted by AOL.
Thanks for your help. If you have any questions about this, let me know.
Tim
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