That's a great post, Scott! Elecraft personnel are not all in Aptos. That's the "home office" where the kits and rigs are assembled, but engineers and support staff are scattered over a large area that includes several states. We normally communicate with each other via e-mail and telephone. For that reason, and to provide a written record of your request, e-mail is the best way to get support. Send a message to: [EMAIL PROTECTED] (You'll likely get a reply from Gary Surrency in Arizona, for example, who is an absolute expert on Elecraft gear, having worked on them all daily for many years.)
I doubt if a single person didn't get led astray at some point or another by someone they relied on who didn't know what they were talking about, or who had a hidden agenda. I know I have. In the decade I've owned Elecraft gear, I and almost countless others have experienced almost absurdly-good and eager help with any question or problem. It's an open question about which is better: Elecraft equipment or Elecraft support. Any opinions about that will start a huge, never-ending thread ;-) Indeed, it was my experience with the company that encouraged me to get involved with helping Wayne with the kit assembly manuals. It underscores the need to ask the source when one wants a clear answer, and sometimes it's worth asking twice if the answer wasn't clear the first time. Ron AC7AC -----Original Message----- Hello I would like to apologize if I ruffled some feathers over Elecrafts support. I was told when I bought my first K2 that Elecraft did not work on them. When I had a problem with it that I couldn't fix, I sold it and bought another one. Well, I had the second one working beautifully for a month and it started developing problems. So I was going to sell it on ebay and buy the third one. As you can see, this was getting expensive. Now I am told that Elecraft does repair them, so I canceled the Ebay add, and am sitting here waiting for Elecraft support to return my call on getting this one fixed. Sorry I was such a pain in the rear, but all I wanted was a working K2. 73 Scott N5SM _______________________________________________ _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
