I just received K3 number 968 last Friday. I quickly began assembling the kit and made a dumb mistake. I did not notice all the small LED's on the front panel. When I tightened down the screws on the front panel I cracked one of the LED's because I did not have it aligned with it's slot. I finished assembly but had a bad LED.
On Tuesday morning I e-mailed Scott in the parts department about my error. He quickly replied back and sent the parts I needed at no charge. They arrived today and my radio is back together with all it's LED's. That's a two day turn around time. I know how everyone raves about Elecraft's service but this is a prime example of why I choose Elecraft products. I have built 4 K2's, one K1 and one KX1 and I was still amazed at the high quality of the K3 kit. It went together easy (except for my error), was easy to align and works great. I ask myself, what kind of service would I have gotten from some of the other radio suppliers out there? Most likely nowhere close to Elecraft. I just wanted to thank the staff at Elecraft and especially Scott for service above and beyond what is normally expected from a company. Larry Naumann N0SA St. Louis, MO _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
