Let's end this thread. We appreciate the support, but we do not want people to overreact by flooding eHam, attacking the reviewer etc. He has a legitimate problem and we are working with him to determine if its the K3 or his external set up. (The K3 had been working perfectly for him for several months prior to his problem.)
He contacted us regarding this problem for the first time via email on late last Friday, April 10th. Gary responded to him at 9:46 PM that night. (We work late at Elecraft.) Several more emails were exchanged as Gary tried to figure out the odd problem. Among other things, the customer had just installed the -beta test- software and we asked him to go back to the last formal release to make sure there was not a problem in the beta. We're waiting for his response. Wayne also saw a post from him on Monday and tried to contact him to help. We certainly were surprised by his Monday eHam posting, since we had responded quickly and were actively corresponding with him, but we also understand that one can get very frustrated when they do not understand why their rig is acting odd. I'm sure many of you have felt the same in the past when confronted with odd problems with your ham gear. We have pretty thick skins, so we stay focused on fixing the problem, not the review. Our goal is to solve your problems, provide you with the best radio possible and keep you happy as our customers. Period. :-) We'll get this one figured out for him too. 73, Eric WA6HHQ Elecraft _..._ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
