eric norris wrote: > Today, as I was dealing with the fourth idiot in a row (between 2 hours of > total hold time over 4 days) at customer support for a large ISP that I won't > name (sounds like burp dink), it struck me how great it would be if I had > Elecraft DSL instead; I could drive to work in my Elecraft Tropopause > electric car, and could even look forward to calls to Elecraft Support if > there was a firmware issue on my Elecraft Blu-ray player. > > I'm guessing this is a few Daytons away. > > 73, Eric WD6DBM > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[email protected] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html >
Ever since the frustration of having an early front panel failure in K3 #859 was soothed away by prompt aid and comfort by none other than one of the founders, Wayne, himself, I've been in awe of the superlative support experience that is the wonderful lot of Elecraft and the Elecrafter. In my professional life I've only come upon very few tech support operations that offer "satisfactory" service. APC is one of them: I maintain 40 6kva and 2 40kva UPSes. You can imagine that there are failures. But in each and every case, I was handled promptly, with courtesy and interest and with a perfectly satisfactory resolution. Given the number of K1, K1X, K2 and K3 boxen out there, that Elecraft can maintain the personal attention we fortunate folk enjoy is no small feat. This "generosity" of attention cannot help but feed the "generosity" and effectiveness of aid that is reflected in the Elecraft Reflector. Way to go, Folks! -- 73, Dick ka1oz Middleborough, MA Radio: Elecraft K3/100(Kit) SN 859 Antenna: Titan-DX ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
