Why I may never buy a non-Elecraft rig: My backup K3 (#2183) gradually developed an I/O connection problem at cold temperatures but connected after a few minutes warm-up. I finally decided I should do something before I totally lost the I/O. The following describes my support and service experience with Elecraft:
10 March 11:45 AM, Contacted Gary Surrency AB7MY via email to described the problem. 10 March 1:56 PM, Gary replied with a list of things to check. 11 March 11:58 AM, Using these hints, I discovered U1 pin 8 was well below the -5V spec and emailed Gary. 11 March 12:47 PM, Gary authorized replacement to be sent. 12 March 3:18 PM, Elecraft sends shipping confirmation with tracking info. 15 March 11:37 AM, First Class parcel arrived and I installed and returned defective board in same packaging. Wow! Can you imagine how long this might have taken with another manufacturer? 73, Bill W4ZV ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[email protected] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
