Imagine using remember to write down a note about a telephone call.
These days I have a remember template with the most possible customers
company name, the most possible customer names and then subjects and the
"types".
This adds up to a lot of alternatives in the template.
For choosing the correct one I have to switch through a lot of
alternatives which are uninteresting as soon as I have chosen the first
alternative, here the company name.
I find the remember templates are an awesome feature!
They could be optimised in terms of usability if I could define the
alternatives hierarchically like for example
(company1 - ((customer name1|customer name2|customer name3)
(project name1|project name2|project name3)
(incident type1|incident type2|incident type3|)))
(company2 - ((customer name4|customer name5|customer name6)
(project name1|project name4|project name4)
(incident type1|incident type3|incident type4|)))
...
This would help speeding up the selection of the correct alternatives in
a remember template depending on the selection first made while a
customer is just beginnning to talk on the phone.
I hope this was clear enough.
Rainer
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