[EMAIL PROTECTED] tapped out this message on 10/2/2002 11:09 AM
>Hi, MacOrphans! > >I've read this thread through to the end, so I know that Chris and you >are close to solving this problem. And I know that you did try running >Outlook Express -- as tech support recommended -- in order to diagnose >the problem. > >However, re-reading your statements above, I'm reminded that many >people think that Emailer is no different than any other email >application. That's wrong. > >I thought now would be a good time to remind everyone else on the list >why it *is* a good idea to listen to tech support and try other email >applications before assuming that the problem isn't Emailer's fault. > >1) It's easy to forget the difference between Emailer's "Email Account" >and "Email Address" settings. The "Email Account" is what bears the POP settings. I'm well aware of that. This is not one of those fancy domain accounts, of which I have many, that must use the % sign in them. This is a plain old mail.attbi.com account, where the word "mail" is the verbiage for all. >2) Some SMTP servers are very particular about the "FROM" address you >use when connecting to the server. If other email applications are >able to send email with the same settings but Emailer can't, it means >that you need to download the "Emailer Custom Settings" file from ><http://www.FogCity.com>. This is a known problem with Emailer. Emailer can connect 90% of the time but not when their server is busy or the mailbox is "unavailable". Obviously. That is the message I get. >3) Some SMTP servers are now using security methods that didn't exist >when Emailer was last updated. If tech support tells you to use an >"authentication" option in the other application, but you can't find a >similar setting in Emailer, it means that you need to download Chris's >Baton Mail helper utility from <http://www.mythtech.net>. No authentication option was necessary. Not being used in OE either! (Here here, I am not that stupid!) >4) Some ISP's set up their "main" POP3 and SMTP servers to forward >connections to the "real" servers. (They may do this to balance the >load across the network, or so that they can instruct everyone to use >the same POP3/SMTP server address without having to look up each user's >real server address.) Emailer doesn't always handle this server >redirection correctly, and will fail to connect. If other email >applications can connect to the server but Emailer can't, it means that >you need to enter the name of the real POP3/SMTP server into >Emailer. If tech support won't give you the name of the real server, >someone on the list may be able to help. I have tried using the IP numbers and so far the failure rate for the first one is about equal to the server name being used. I have yet to try the others. >5) Emailer 2.0v3 has a known bug that causes messages to be truncated >if the message contains non-English characters and ">" quoted text. If >you can send the same message from another email application without >any error messages appearing from the SMTP server, and without the >recipient reporting any missing text in your message, then you need to >download the "Avoid QP Truncation" applescript from ><http://www.macemail.com/emailer/CEMH/non-english_notes.shtml>. This is retrieval, never a problem sending. >6) Emailer, like any other email application, has its own way of >reporting errors. Even if the problem is the ISP's fault, they may not >realize it if they don't recognize the error message. You'll probably >get the problem fixed sooner if you give them the error message from a >supported email application than if you wait to find someone at the ISP >who understands what Emailer is trying to tell them. > >Did I forget anything? Yes, you forgot to say what to do when OE gives no message at all...but fails to retrieve the mail. Also, why are you using Ewwwwwwwwdora? LOL Just kidding, thought I'd throw that in. .....MacO. ___________________________________________________________________________ To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to <[EMAIL PROTECTED]> or <[EMAIL PROTECTED]>
