Chris OK ... that's a pretty comprehensive set of alternatives. I'll try each one in turn and see how far I get. The solution is in there, somewhere.
Funnily enough, I've had the problem for some time and never lost any information. It poses only a minor irritation to me but I would like to get it sorted once and for all. I do backup (actually a move) to a suite of FileMaker Pro databases which keeps the Emailer database fairly small. John Carlsen has introduced be to another backup solution of his own design and whilst it installed OK, I'm having problems getting it to work. I agree that indexing is probably the cause and it'll take quite a lot of effort to fix. Thanks for the advice. Regards Phil >I'm not quoting any parts, because your posting was long, and I don't >want to make the reply twice as long. > >First off... the folder and the browser are one in the same entity. They >are just different ways of viewing the same thing. So if you drag an >email from an open folder window into the same folder name in the >browser, you are just dragging the email from its current place TO its >current place. In other words, you aren't moving it. > >Why emailer isn't showing the emails in the browser but is showing it in >the open folder window, I can't say... but I DO know that seems to be an >issue when your mail index is screwed up. > >So the FIRST thing I would do, before you do ANYTHING else... backup your >mail folder (mail database and mail index files). The Mail folder is in >the Emailer Files folder (usually in the Emailer Application folder). >Don't just copy these to somewhere else on your hard drive. Move them to >a removable disk (and eject the disk) or compress them, or do something >that makes the backup copy inaccessable by the system. > >Then, do a typical rebuild (start Emailer holding OPTION, choose Typical >Rebuild). If that doesn't solve the problem, go into the Mail folder, >throw out the files in there, and restore them from your backup. Then try >again doing an Advanced Rebuild. I know you said you tried this already, >but try it again. > >If that STILL doesn't solve the problem, once again, throw out the files >in the Mail Folder and restore from your backup. This time remove the >Mail Index file from the folder and restart Emailer. This forces a total >replacement rebuild of the index file. Be aware that from the sounds of >things, your Index is pretty screwed up, which means the Advanced Rebuild >and/or removing the Index file may cause a large chunk of your email to >wind up in odd places (usually either back in the Inbox, or in the >Deleted Mail folder). This is just something you will have to deal with, >and will have to manually refile everything after the rebuild is done. >This result does NOT mean the problem isn't fixed, actually, it usually >means just the opposite, that the problem IS fixed, and because of the >problems Emailer now no longer knows where to store the email. > > >If this STILL doesn't fix the problem... try creating a new folder, and >drag the emails from a bad folder into the new folder. Then delete the >bad folder. Then do a Typical Rebuild (remember to restore your Mail >database and Index from backup BEFORE doing this stuff, that way you are >always working on the original bad copy and not some hybrid half fixed, >but probably even more screwed up copy). > > >And finally, if that STILL doesn't fix the problem, you may just have a >database that is so screwed up you can't fix it. That's when it is time >to look into one of the 3rd party archive tools and offload as much email >as you can salvage, and then trash the Mail Database and Index and start >from scratch (trashing the Mail Database will also result in the loss of >your Account settings, so make sure you know what your accounts are >before you proceed... of course you will have your backup copy in the >event that you need to reload to write stuff down). > > >As for this being a bug... maybe. It does seem that some people suffer >from Database problems often, while others never do. That tends to be a >sign of a bug. One group of people are doing something that causes the >problem, while the other group never uses whatever feature has the bug. >Getting it fixed... nope, not gonna happen. No one is left to fix it. >Emailer is what Emailer is, and it isn't going to change any time soon. > >-chris ><http://www.mythtech.net> > >___________________________________________________________________________ >To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to ><[EMAIL PROTECTED]> or <[EMAIL PROTECTED]> > ___________________________________________________________________________ To unsubscribe send a mail message with a SUBJECT line of "unsubscribe" to <[EMAIL PROTECTED]> or <[EMAIL PROTECTED]>
