On Aug 20, 2007, at 9:54 AM, Emailer_talk Martin Pickering wrote:
I can receive OK but when I try to send it tells me "The attempt to
read data from the server “smtp.wanadoo.co.uk” failed." If I quit
and re-launch they are sent straight away! I've tried rebooting the
Mac a couple of times but it hasn't helped.
Now I can't send at all! Tried quitting and even tried rebooting
the Mac - still won't send! I'll keep trying."
I checked their support pages, and the first thing I noticed is they
say to use smtp.orangehome.co.uk (I guess they bought wanadoo?).
However, I also tried telneting to both the orangehome version and
the wanadoo version, and neither responded.
So that makes me draw a few possible conclusions.
1: their mail servers are unreliable right now and are going down
periodically. Mail.app tends to cache SMTP server info, so if it
fails to contact the server once, it can be difficult to get it to
try again from scratch unless you quit and relaunch. As such, if it
hit the server while it was down, it may decide it is always down and
refuse to try until you have done your quit/relaunch cycle.
2: the wanadoo version is incorrect and as such unreliable, see above
for that outcome. Try changing to the orangehome version and see what
happens.
3: Maybe I can't reach them because they block off network traffic.
You (or I guess really your brother as you say this is relayed for
him), are not on the wanadoo network while trying to send email.
Although that wouldn't explain why sometimes it works for him, as I
would think that is an all or nothing, unless he is first trying off
network and getting the error, Mail.app is holding that outcome as in
#1, and then he moves to a connection on network, quits/relaunch,
tries again, and it goes thru... and now it isn't working full time
because he is off network full time. (of course, off network blocking
my just explain why I can't reach them and have nothing to do with
your brother's problem).
4: Something else entirely is going wrong, such as he has the port
set wrong in the SMTP Server settings. The wanadoo support pages
don't seem to indicate the need to use an alternate port nor even
SMTP Authentication, so assuming I've looked at the correct pages, he
should leave the server port set for port 25, and set Authentication
to None... the fact that they don't require authentication does lead
to #3 being possibly correct, as it isn't unusual for mail providers
that don't require authentication of any kind to also block all
traffic from outside their own network.
-chris
<www.mythtech.net>
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