Hello Friends, We have the following need, Please follow the format listed below for submittals
Position: SAP CRM Business Analyst Location: Detroit, Mihigan Duration: 6+ Months Role Description Role Title: Call Center SAP CRM Business Analyst Reports To: Process Integration Manager – Customer CARE Process / Essential Support Team: ITP&O – Enterprise Group Services Team Purpose of Role/Organizational Unit: The candidate will provide solid subject matter expertise customer call center functions and SAP CRM. The candidate will provide strong capabilities in the following activities: Business requirements definition and documentation, business process improvement, issues analysis and recommendations, system configuration (SAP CRM), test scripts development, testing, coordination of user acceptance testing and sign off. 5+ years experience working in the discipline and demonstrated strong understanding of processes (business partner management, customer call center management), preferably for a company with significant volume of customer call contacts. Hands-on experience with SAP CRM 4.0 is required. The candidate must have completed at least one successful full life cycle SAP CRM implementation. Functions Performed: The following functions are the responsibility of the Call Center SAP CRM Business Analyst: General Functions/Responsibilities ? Plays the lead role in completing the fit assessment for SAP CRM in the VWGoA business ? Works with management to document the customer call center business objectives ? Leads the requirements gathering process including meeting with key business decision makers and users ? Analyzes the functions, technical requirements, strengths and weaknesses of the current legacy customer call center software and SAP CRM offering to determine which best meets the VWGoA Call Center objectives ? Develops and facilitates the completion of the software assessment evaluation matrix ? Facilitates consensus building and drives decision making for the key business management and users ? Prepares the Systems Implementation project plan at the end of the assessment Unique Requirements: ? Advanced technical knowledge, with hands-on experience in SAP CRM for call centers. ? Strong verbal and written communications skills, with an ability to express technical concepts in business terms ? Strong analytical, problem-solving, and conceptual skills ? Process focused orientation ? Strong teamwork and interpersonal skills ? Thorough knowledge of Customer Call Center strategy, process, and tools ? PC/Desktop experience using Microsoft NT or Win 97 including utilization of Microsoft Office Professional software. ? Strong leadership and decision making abilities ? Must be able to work on multiple complex tasks, meet deadlines, and deal with conflicting priorities Educational Requirements: • A Bachelor's degree in Computer Science, Engineering, Business or related discipline, or equivalent work experience is required -- Best Regards, Anand. Sure IT Solutions Inc. 1801 W Queen Creed RD, Suite # 3, Chandler, AZ 85248 Tel: (602)-334-4539 Fax: (866) 322-0121 Email: [EMAIL PROTECTED], [EMAIL PROTECTED] http:/www.sureitinc.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Embedded_C++_VC++" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.co.in/group/Embedded_C_VC?hl=en -~----------~----~----~----~------~----~------~--~---
