Here are several comments relative to customer inquiries:
1. Most customers have heard of various approval agencies and the
associated acronyms.
2. The typical customer justs wants to ensure that what he/she
buys meets the "right" requirements.
3. Often, a customer will ask slightly "dumb" questions based on
his/her limited understanding, e.g. does your U.S. (120V)
model display the "CE" mark.
4. My experience is that when a customer rattles off a series of
acronyms, the question is whether your product complies with
the associated standards.
5. You need to determine what geography your customer intends to
use your product within, and the regulatory requirements for
that particular geography and your particular type of product.
6. You may have to educate the customer as to what approvals
actually apply in the market(s) of interest.
7. SASO = Saudi Arabia Standards Organization
UL = Underwriters Laboratories
NEMA = National Electrical Manufacturer's Association
ANSI = American National Standards Institute
8. You can find homepages for each of these from
"www.safetylink.com"
Hope this helps.....
George Alspaugh
Please respond to "Jackson, William"
<wjackson%[email protected]>
To: "'[email protected]'" <emc-pstc%[email protected]>
cc: (bcc: George Alspaugh)
bcc: George Alspaugh
Subject: Electrical Equipment Compliance
Good Morning Everyone,
First have been following this list for some time and seems like
everyday, someone present new information for me to learn and I thank
you for that. I have a question that puzzles me so I thought I would
give it a try on this list. We manufacture two communications system
and equipment in the HF, VHF and UHF range. Some of the transmitters
are of the 10KW output operating on voltages from 208 up to 480 3-phase.
In addition, our receivers, remote control units, modems and data
terminals typically operate on 115VAC or 230VAC. My question has to do
with compliance. When a customer ask whether or not electrical
equipment complies with SASO, UL, NEMA or ANSI, what does he mean?
Is he considering electrical equipment is the same as electronic
equipment? Is he looking for specific standards that may apply to our
equipment? Is he looking for a seal or stamp or a listing from these
agencies and lab test reports?
Perhaps someone has had a similar experience with a customer or can shed
some light on this compliance. Any help or advise would be greatly
appreciated.
TIA
Bill Jackson
RF Communications
[email protected]
