Tim,

If your friend is having the problems you state then one can say that the 
equpment is not suitable for the environment in which it is to be used.

The thing to remember about the EC legislation that the use of standards is not 
the answer to everything, and meeting the standards does not ensure that the 
equipment is suitable for use. It would appear that it is breaking one of the 
basic requirements that it shall not be interfered with.  Remember the 
standards are only there as a guide. 

Two routes your friend can follow:-

Talk to his local trading standards office (if his local office is not very 
helpful try Manchester there is a man there who is.

Talk to a solicitor especially one who is involved with this type of problem.

I reccommend that initially you take the first route.

>From the facts given I believe he has a reasonably good case to get something 
>done.

(Mind you would you trust a surgeon near your heart after you have just sued 
him.

You also do not say if it was done privately or under the NHS.


Regards 

Ray Garner 

Datel Ferranti Group.

RCIC - http://www.rcic.com
Regulatory Compliance Information Center




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