> Richard Woods wrote: 
> 
> How important is brand recognition of the NRTL?
> 
> Richard Woods

< strictly personal comment below > 

Hi Richard.  While I can only add little to what's 
been said already by others, you've actually asked 
two questions in one with regard to my personal 
experience. 

First: The NRTL house doing the testing. 

Yes.  Very important to some fomer customers. 
Especially those customers who are central 
office types.  Their contract specifically 
stated UL-1950, 3rd Edition approval.  I had 
that done, but by another house which does not 
carry the first two letters of that standard. 
When the Beta product was delivered with the 
appropriate label of the test house, it was 
instantly rejected.  The people I had to 
justify this to only understood that UL approved 
meant not only the UL standard but that UL did 
the testing, therefore the UL logo was expected. 
Very messy attempt to rectify the situation 
followed. 

Second: Switching NRTLs.  In an attempt to pacify 
the now irate customer, I looked into switching 
to UL.  Well, the answer was, "no, we don't accept 
the results of the other house."  It's the same 
standard which requires the same testing. 

It gets messier when you're talking OEM. 

< shudder > 
< flashbacks > 

Regards, Doug McKean 


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