Dear Members,
We are in the process of organising our shipments to various countries in
the EU. We have tested and complied with the RTTE directive and understand
the CE marking requirements. We had the following doubts wrt to the shipment
of the products.
Is it legally required to :
* Ship product manuals (installation, service and administration) with
every product sample. We intend to send manuals only to the distributor in
the respective countries and not with every box. If yes, does this legally
have to be in the respective national language. We understand that there are
11 official languages in EU. This may be required from 'marketing point of
view', but is it a legal requirement as per any directives ?
* We have a regulatory document which explains the different approvals
(stating compliances with the directive and standards tested to, etc) and
warnings we have for Europe, USA, etc. Is there a legal requirement to have
such a document stating Compliance with each sample shipped. If yes, does
this have to be in a hard copy format in the respective national language.
Alternatively, can this document be posted on the website and indicate the
access details with the product. Is this legal ?
My specific questions are as below.
1. What information (in any format) must we supply (eg. Regulatory
document). If any, what are the requirements with respect to format and
language?
2 Is there a requirement for us to provide any other information in the
native language of the country we sell into?
3 Is there a requirement for any information we supply to be in hardcopy, or
is softcopy sufficient?
4 Are there any restrictions or perhaps concessions made for putting
information on our website for people to download? Could we for example,
put all information on there and have them download all requirements?
Your comments please
Praveen Rao
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