Don,
 
It is very dangerous to assume that COTS software is correct. IMHO, it should
not be treated any differently than in-house software when it comes to
validation, but unfortunately that is not how auditors view it. I have seen
MAJOR problems with some of the commercial software for EMC, even to the point
that tests are not run per the standards.  It helps when someone from the
software/equipment vendor comes in to do full integration, but don't even
assume they know what they are doing.
 
One problem with COTS software are the many instrument drivers they may brag
about having. Do you think they have every one of these instruments on hand
where they write the code? I doubt it. They probably wrote most of the drivers
while at a various client's sites, or with rented equipment. The driver may
work well with a particular instrument with specific options installed. I ran
into a case where a spec-an was making measurements with almost 10dB of error
due to the fact it has a narrow band-width option installed and the software
driver was not written to take that into account. That is one advantage to
in-house software, it is written for and tested with the specific hardware
being used.
 
I could talk for a long time about the many ways I have seen commercial
software not perform correctly.....  :-)
 
Cheers,
 
Bob Richards, NCT.
 
 
[email protected] wrote:

In a message dated 8/19/2005 3:12:03 PM GMT Daylight Time,
[email protected] writes:
 
professional software you can just about put money on it's correct. Apart from
it's professionally written, when you have a significant install base, that
gets rolled into the software. One of the things that in-house software just
can't compete with.
 

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