Dear Compliance Professionals, We currently have a product compliance situation in Italy, which I thought you all might find interesting.
Our customer has had a shipment of our battery charger products held by customs, on the premise that our CE documentation is not acceptable. The documentation we have provided includes our Delta-Q CE Self-Declaration, dated and signed, along with our official CB Test Report, and our EMC Test Report, (both issued by accredited organizations). Our customer has been informed by the Customs officials that "a CE Declaration of Conformity MUST be issued by a European body", and repeatedly use TUV as an example. They refuse to accept our corporate declaration, and seem interested in the fact that the products are manufactured in China by Delta-Q. My response will be to carefully explain the requirements to my customer(and customs) in written form, include all of the accreditation information I can obtain for both testing labs, and hope that these officials will understand. Has anybody else been in a similarly sticky situation? Best Regards, Brian C. Delta-Q Technologies Corp. Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. - ---------------------------------------------------------------- This message is from the IEEE Product Safety Engineering Society emc-pstc discussion list. To post a message to the list, send your e-mail to <[email protected]> All emc-pstc postings are archived and searchable on the web at: http://www.ieee-pses.org/emc-pstc.html Attachments are not permitted but the IEEE PSES Online Communities site at http://product-compliance.oc.ieee.org/ can be used for graphics (in well-used formats), large files, etc. Website: http://www.ieee-pses.org/ Instructions: http://www.ieee-pses.org/list.html (including how to unsubscribe) List rules: http://www.ieee-pses.org/listrules.html For help, send mail to the list administrators: Scott Douglas <[email protected]> Mike Cantwell <[email protected]> For policy questions, send mail to: Jim Bacher: <[email protected]> David Heald: <[email protected]>
