Hello Compliance Experts, I really appreciated all of the feedback I received from you on this issue, and would like to thank all who shared thoughts and their similar headaches.
My response to this issue was to provide our customer with an email document which explains the European Compliance structure as I understand it, and explain that both our CB safety testing and EMC testing were done by accredited bodies. I also provided links to documentation demonstrating these facts. I was clear in my email that having an agency sign a CE Declaration was "Not On", and that the only one who can sign is the manufacturer(or his representative) who is responsible for the product. I specifically asked that our customer provide my name, and all contact information to the customs officials, so that they would know that I and my employer stand behind the compliance products, and are willing to discuss the situation with customs at any time. I'm told that the shipment in question was released on Mar 14, without any further discussion, additional forms, or any other inconvenience. Unfortunately, our customer was delayed by 2 weeks, but I'm still satisfied with the outcome, as I know that it could have taken much longer. Once again, thanks for your support, and information. It helps to know that we all run into similar situations, and successfully manage them. Best Regards, Brian C. Regulatory Lead, Delta-Q Technologies Corp. Phone 1.604.566.8827 Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. From: Brian Ceresney [mailto:[email protected]] Sent: March-03-14 11:12 AM To: [email protected] Subject: [PSES] Curious Situation in Italian Customs Dear Compliance Professionals, We currently have a product compliance situation in Italy, which I thought you all might find interesting. Our customer has had a shipment of our battery charger products held by customs, on the premise that our CE documentation is not acceptable. The documentation we have provided includes our Delta-Q CE Self-Declaration, dated and signed, along with our official CB Test Report, and our EMC Test Report, (both issued by accredited organizations). Our customer has been informed by the Customs officials that "a CE Declaration of Conformity MUST be issued by a European body", and repeatedly use TUV as an example. They refuse to accept our corporate declaration, and seem interested in the fact that the products are manufactured in China by Delta-Q. My response will be to carefully explain the requirements to my customer(and customs) in written form, include all of the accreditation information I can obtain for both testing labs, and hope that these officials will understand. Has anybody else been in a similarly sticky situation? Best Regards, Brian C. Delta-Q Technologies Corp. Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. - ---------------------------------------------------------------- This message is from the IEEE Product Safety Engineering Society emc-pstc discussion list. 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