HI John,thanks for loaning a few neurons to this.  Don't worry, we've got 
chargers all over N. America;  I'll be I can find one really close if it comes 
to that.   > Is the leakage just "from the mains supply to the DC output", or 
can you track it down to a specific place in the product? Yes, we have a CCID 
circuit, which is required by the safety standards.  The issue is injecting a 
known value to periodically check the circuit is working.The error we're having 
is a lack of a positive result from the check. > Do yo have any reports of the 
leakage current values or the leakage resistance? I think we test inject 20mA. 
> Have any of the chargers been installed in areas of high humidity?  Yes, all 
over N. America, including Florida.  We have found a small correlation with 
temperature:  we can increase/decrease somewhat the likelihood of a failure to 
detect the test signal in the oven, so thermal signal drift is a likely 
candidate.   I get a few more details if you've got a promising approach. 
thanks again, Colorado Brian 

---------- Forwarded Message ----------
From: John Woodgate <[email protected]>
To: [email protected]
Subject: Re: [PSES] Leakage Fault Issue
Date: Wed, 26 Mar 2025 22:46:08 +0000


I am much too far away to access the product, but can you give a bit more 
detail, please? Is the leakage just "from the mains supply to the DC output", 
or can you track it down to a specific place in the product? Do yo have any 
reports of the leakage current values or the leakage resistance? Have any of 
the chargers been installed in areas of high humidity? The leakage could be 
caused by condensation on insulating material, including PCB surfaces. I guess 
condensation might not occur in your test lab.  
On 2025-03-26 22:32, Brian Gregory wrote:G'day from Colorado, We have an EV 
Charger product with a phantom leakage fault issue. I saw phantom, because 
nearly 75% of warranty units returned to us with the problem, show no signs of 
it when bench tested. We are looking for an FA team to help us with debugging 
and eliminating this issue, which could be fixed in hardware, or firmware. 
Please let me know by return post if you know a team or expert who can make a 
pitch, and I'll DM you back.   Thank you, Colorado Brian This message is from 
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