* English on the Telephone *Common telephone phrases to use when answering a business call
Answering the phone:-* ** ¤ *Good morning/afternoon XYZ Ltd. How can I help you? Connecting a caller:- * ¤ *I'll put you through now. * ¤ *One moment please. Explaining there's a problem:- * ¤ *I'm sorry, but the line's engaged at the moment. * ¤ *I'm sorry. There's no reply. * ¤ *I'm sorry, but he/she's out of the office at the moment. * ¤ *I'm afraid he/she's on the other line at the moment. Offering help:- * ¤ *Would you like to hold? * ¤ *Is there anyone else who could help you? * ¤ *Can I take a message? * ¤ *Maybe I can help you? Offer a return call:- * ¤ *Perhaps he/she can call you back? * ¤ *Could he/she call you back? Offering to take a message:- * ¤ *Can I take a message for him/her? * ¤ *Would you like to leave a message? Asking for the caller's name and number:- * ¤ *Could I have your name and number, please? * ¤ *Could you give me your name and number, please? Checking the information:- * ¤ *Could you spell that, please? * ¤ *Can I just check that again, please? * ¤ *Could you repeat that, please? ○ ○ ○ ○ ○ ○ ○ ○ ○ *Courtesy : English Learner's Online* --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "English Learner's Cafe" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/english_learners?hl=en -~----------~----~----~----~------~----~------~--~---
