On Monday, 30 April 2007, at 11:51:17 (+0900),
Carsten Haitzler wrote:

> i know from a user point of view this can be frustrating that we get
> a bit edgy helping out with these things - because we would prefer
> that such prerequisite experience and knowledge of their system is
> handled outside of our "support" because it is not something we can
> really fix in code - if it is a problem we can fix in our code -
> then it is of interest. :)
> 
> so don't take this wrongly - i'm just letting you know that you
> should always FIRST check your own system and os - keep your house
> in order and use support mechanism from your distribution or
> "google" for things BEFORE writing an email to here - because once
> emails come in, it involves the time and effort of a bunch of people
> other than yourself to help you. if you can help yourself first -
> try that :)

And every time a user learns to Google before spamming the list with
questions unrelated to the project's code, not only have we helped
save ourselves unnecessary support time, but we've saved other
projects the same.

Michael

-- 
Michael Jennings (a.k.a. KainX)  http://www.kainx.org/  <[EMAIL PROTECTED]>
n + 1, Inc., http://www.nplus1.net/       Author, Eterm (www.eterm.org)
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                                          -- Garth Brooks, "The River"

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