I believe this comes from the Heartbeat service. Changing 
browser.selfsupport.url to an empty string would likely stop it from working.

On Thu, Dec 1, 2016 at 2:58 PM -0800, "Warren Sanders" 
<wsan...@gmail.com<mailto:wsan...@gmail.com>> wrote:

I'm looking for a preference or other to silence this offer in the ESR version. 
 We do not have the resources to field questions about this nor do we allow 
such use.  I use CCK2 and am in search of the preference name if it's that easy.

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