I only use the built-in PDF viewer (since I don't much trust the
over-complicated 3rd party viewers), and I don't have any problems to
speak of. But I don't have any significant need for Acroforms. Maybe
they are problematic?


On Mon, 13 Mar 2017 19:25:49 -0400
Charles Marcus <[email protected]> wrote:

> Don't use the built-in PDF viewer, it has always been VERY buggy,
> crashing FF more often than not 
> 
> On March 13, 2017 5:13:42 PM EDT, Jason Jackson
> <[email protected]> wrote:
> >In our end user testing with ESR 52, we got feedback about PDFs
> >locking up.  Sure enough, on every machine, every AcroForm is
> >causing Firefox to stop responding.
> >
> >It doesn't actually crash, Firefox just becomes completely
> >unresponsive, and you have to end task firefox.exe.  I tried deleting
> >our autoconfig, I tried "Restart with Add-ons Disabled", and I tried
> >Private Browsing mode, but none of this helped.  Reverting to ESR
> >45.7 does resolve the problem.
> >
> >Then I noticed on a personal machine that there was no problem.
> >After some troubleshooting I've determined the cause is our security
> >software: Sophos Endpoint Security and Control 10.6.  SESC isn't
> >blocking or logging anything when this happens.  And it begs the
> >question, why is ESR 45 okay with it but ESR 52 isn't?
> >
> >I'm at my wits' end.  Any help is appreciated.
> >
> >
> >------------------------------------------
> >Jason Jackson
> >Computer Systems Technician
> >North Vancouver School District
> 
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