On 29/11/2017 10:56, James Pearson wrote: > Informatique wrote: >> Dear fellow sysadmins, >> >> These episodes of bunch of guys trying to get out of the list and >> figuring how to do so happens quite frequently. They are not techies >> (otherwise they would figure out how to unsubscribe themselves), >> showing that they should not have subscribed in the first place. It >> appears that there is a flaw somewhere : either they were misdirected >> to their list, either they got subscribed without their (informed) >> consent. >> >> Is it possible for list admins to investigate the problem ? How these >> people get subscribed here ? Is it possible that there's a bot >> filling adresses in this list ? (to test them ? that would be >> weird…) > I believe the 'problem' is the web page at: > > https://www.mozilla.org/en-US/firefox/organizations/ > > This is the page that most people will arrive at when searching for info > about the ESR release > > Unfortunately, the terminology on that page 'implies' that you need to > sign up to this list before doing anything else ... i.e. using the term > 'Step' normally means you need to complete 'Step 1' (sign up to the > list) before proceeding to 'Step 2' (download ESR) > > I definitely got that impression when I was looking for info about ESR > over 5 years ago (although I wanted to sign up!) - so I'm not surprised > so many people join this list 'by mistake' > > My suggestion would be to get that page changed and replace the 'Step 1' > and 'Step 2' paragraphs with something like: > > * Review our handy FAQ about Firefox ESR [link] > > * Download Firefox ESR [link] > > * Join the Enterprise Working Group (EWG) mailing list [link] to discuss > deploying and configuring Firefox ESR with other community members and > receive regular communications regarding product updates and support > > > i.e. no mention of 'Steps' or 'strongly encouraging' list membership :-) > > My guess is that those just interested in finding out about basics of > ESR or just wanting to download it, will have followed the FAQ or > download links and left the page so never get to the mail list link ... > i.e. only those that _really_ want to sign up will follow the list link You are probably right. I will make sure we address that soon. It is surprising to have potential sysadmin unaware of the (un)subscription process of a mailman mailing list.
Thanks, Sylvestre _______________________________________________ Enterprise mailing list [email protected] https://mail.mozilla.org/listinfo/enterprise To unsubscribe from this list, please visit https://mail.mozilla.org/listinfo/enterprise or send an email to [email protected] with a subject of "unsubscribe"
