I'll certainly accept "misbehaving AV" as the explanation. ;) Glad you got the issue resolved, and thanks for reporting back.
On Wed, Jul 3, 2019 at 8:56 AM Éric Périard <[email protected]> wrote: > Ugh not my day, I mean disregard note 1… the –ms switch isn’t there, could > of sworn I saw it. > > > > *From:* Éric Périard > *Sent:* Wednesday, July 3, 2019 11:55 AM > *To:* [email protected] > *Subject:* RE: [Mozilla Enterprise] Firefox ESR 60.6.0 x64 - Not > Uninstalling Correctly? > > > > Disregard note 2 >.< > > > > *From:* Enterprise [mailto:[email protected] > <[email protected]>] *On Behalf Of *Éric Périard > *Sent:* Wednesday, July 3, 2019 11:52 AM > *To:* [email protected] > *Subject:* Re: [Mozilla Enterprise] Firefox ESR 60.6.0 x64 - Not > Uninstalling Correctly? > > > > Hello Matt, > > > > At the moment I have no way of explaining what happened… > > > > Usually when I upgrade the baseline FF ESR for my users my script first > starts by wiping clean the current installation and then it reinstalls FF > ESR with the new provided installer and my customizations. > > > > For reasons unknown it stayed hung on a system for nearly 20 minutes and > on another system I was testing the PC’s resource completely froze to the > point I had to force shutdown the system and cold start it. > > > > So my first suspicions was that my AV real-time scanner exclusion list > went haywire, so I turned it off on a test target. > > > > Once the AV was off on the test target the uninstallation and > reinstallation went fine. > > > > So next I uninstalled the new FF ESR and reloaded 60.60 with the AV on > and restarted the PC, after I tried to reinstall 60.7.2 from 60.6.0 while > the AV was on and everything worked fine as per usual. > > > > One thing I did notice is that I had forgotten to check the “unblock” > executable from the EXE’s properties when I updated my package, although I > doubt that this would cause such a behaviour. > > > > In any case, the issue resolved itself, I think the AVs may have been > updating at the time of my initial test and somehow didn’t play well. > > > > Also a few notes: > > 1. Now that you mention the –ms switch is deprecated, you installer still > loads the –ms switch in the uninstallation registry key. > > > > 2. For reasons unknown when I was investigating the FF ESR uninstall > issue, I noticed there was a uninstall.exe in C:\Program Files\Mozilla > Firefox\uninstall, however once the browser was fully uninstalled and > reinstalled only the helper.exe remained and some other related files >_>. > > > > Anyhow, thanks for the quick feedback… I guess it was just a perfect storm > timing wise. > > > > > > > > *Éric Périard* > > Laboratory Administrator *|* Administrateur du laboratoire > > Canadian Centre for Cyber Security | Centre canadien pour la cybersécurité > > Website | Site Web: https://www.cyber.gc.ca/ > > Government of Canada *|* Gouvernement du Canada > > > > > > *From:* Matt Howell [mailto:[email protected] <[email protected]>] > *Sent:* Wednesday, July 3, 2019 10:57 AM > *To:* Éric Périard <[email protected]> > *Cc:* [email protected] > *Subject:* Re: [Mozilla Enterprise] Firefox ESR 60.6.0 x64 - Not > Uninstalling Correctly? > > > > That command line is definitely expected to work; technically -ms is > deprecated in favor of /S, but they're both supported equally and we have > no plan to actually remove -ms so that doesn't make any difference. So I > have a few questions to help us diagnose this, if you don't mind. > > > > I don't fully understand your description of what's going wrong; is > helper.exe running and just hanging in the background forever, or not > starting at all, or something else? > > > > I'm also curious about this uninstall.exe file that you mentioned; do you > mean that you have a file called "%ProgramFiles%\Mozilla > Firefox\uninstall\uninstall.exe"? I'm confused about that because we don't > distribute a file by that name in our official Firefox builds; all that > should be in that uninstall directory is helper.exe and a couple of log > files (the Maintenance Service uninstaller *is* normally called > Uninstall.exe though). Did the copy of Firefox you're using come from > Mozilla or from a third party, or can you think of something else that > might have dropped that file there? > > > > Thanks, > > -- Matt Howell > > > > On Wed, Jul 3, 2019 at 7:28 AM Éric Périard <[email protected]> > wrote: > > *Classification: UNCLASSIFIED* > > > > Hello, > > > > I manage the software (SCCM) for my domain and regularly update Firefox > ESR, usually seamless… > > > > This is my uninstall script: > > > > *TASKKILL /F /IM Firefox* /T* > > > > *IF EXIST "%ProgramFiles%\Mozilla Firefox" (* > > * "%ProgramFiles%\Mozilla Firefox\uninstall\helper.exe" -ms* > > * "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK* > > * RMDIR /S /Q "%ProgramFiles%\Mozilla Firefox"* > > * DEL %Public%\Desktop\*Firefox*.lnk* > > * RMDIR /S /Q "%ProgramData%\Microsoft\Windows\Start > Menu\Programs\Mozilla Firefox"* > > * REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla* > > * REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins* > > * REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\**mozilla.org* > <http://mozilla.org> > > * REG DELETE /F > HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla* > > * REG DELETE /F > HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins* > > *)* > > > > *IF EXIST "%ProgramFiles(x86)%\Mozilla Maintenance Service" (* > > * "%ProgramFiles(x86)%\Mozilla Maintenance > Service\Uninstall.exe" /S* > > * "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK* > > * RMDIR /S /Q "%ProgramFiles(x86)%\Mozilla Maintenance > Service"* > > *)* > > > > *"%WinDir%\System32\timeout.exe" /T 10 /NOBREAK* > > *EXIT /B* > > > > This usually works flawlessly, however it seems that with 60.6.0 the > *helper.exe > *is unresponsive to the uninstall command, I also tried the *uninstall.exe > *with the same switches in the same folder, no cigar. > > > > Has there been a reported issue with the uninstallation of the browser or > is there a newer way to do this? > > > > Simply put, I usually uninstall the software client and then apply the > update, however it stays stuck forever with the firefox uninstall phase. > > > > > > *Éric Périard* > > Laboratory Administrator *|* Administrateur du laboratoire > > Canadian Centre for Cyber Security | Centre canadien pour la cybersécurité > > Website | Site Web: https://www.cyber.gc.ca/ > > Government of Canada *|* Gouvernement du Canada > > > > _______________________________________________ > Enterprise mailing list > [email protected] > https://mail.mozilla.org/listinfo/enterprise > > To unsubscribe from this list, please visit > https://mail.mozilla.org/listinfo/enterprise or send an email to > [email protected] with a subject of "unsubscribe" > >
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