Hi André,
I've seen this happen before as well. It can be a pain to find the
-XXXXXX suffix entries in the registry.
I think it happens if you have a two copies of different languages
installed. I've seen it with Firefox English-US and English-UK, for
instance.
I've been trying to uninstall/reinstall rather than upgrade, but
the uninstall doesn't always remove both. Haven't debugged it yet.
Thane K. Sherrington
Computer Connection, Ltd. ...taking the mystery out of computers since 1982.
Winner of the 2012 Ian Spencer - Excellence in Business Award
*Thanks for making us the Reader's Choice Best Computer Store in 2016,
2017, 2018 and 2019!*
95 College St., Antigonish,
NS B2G 1X6
902-863-3361 (phone)
902-863-2580 (fax)
[email protected]
On 06/08/2020 10:23 a.m., André Sänger wrote:
Hello Mike,
if I understood it correctly, the FirefoxHTML-E7CF176E110C11B and
FirefoxURL-E7CF176E110C11B nomenclature should only appear if the
installer didn´t update a previous version that was already using the
FirefoxHTML / FirefoxURL values. At least that´s the case on my own
machine where FirefoxESR 68.11.0 is still using the old key without
the "-E7CF176E110C11B" suffix.
So I suspect at some point during an update that check didn´t work as
expected on a couple of machines, but I can´t pinpoint and reproduce
the exact circumstances yet, which would be helpful for a proper
installer bug report.
Right now I´m just looking for a proper fix for the affected machines,
perhaps someone on the mailing list already had the same problem and
can give advice?
Am 05.08.2020 um 23:35 schrieb Mike Kaply:
If you think this is definitely a Firefox bug, could you open a bug
in bugzilla?
I honestly don't know.
https://bugzilla.mozilla.org/enter_bug.cgi?product=Firefox&component=Installer
<https://bugzilla.mozilla.org/enter_bug.cgi?product=Firefox&component=Installer>
Mike
On Wed, Aug 5, 2020 at 4:41 AM André Sänger
<[email protected]
<mailto:[email protected]>> wrote:
Hello,
some of our Users (Windows 10) reported errors when trying to
open links
in Outlook messages (“Your organization’s policies are preventing us
from completing this action for you. For more info, please
contact your
help desk”.). I have tracked down the problem to incorrect
FirefoxESR
Registry keys.
In these cases I noticed [HKEY_CLASSES_ROOT\.html] still points to
@="FirefoxHTML", which in turn contains no
HKR\FirefoxHTML\shell\open\command.
HKR\FirefoxHTML-E7CF176E110C11B does exist as well and contains
correct
shell\open\command entries but doesn´t get used since HKR\.html
still
points to HKR\FirefoxHTML.
Already tried reinstalling firefox, changing the standard app
selection
via Windows 10 system settings, executing
[Firefoxpath]\uninstall\helper.exe" /SetAsDefaultAppGlobal
command, all
without success.
As a quick workaround copying the shell\open\command from the
FirefoxHTML-E7CF176E110C11B entry to the FirefoxHTML one does
work, but
that´s not a proper fix.
Is there a tool/script, that can clean up the old stale
FirefoxHTML /
FirefoxURL entries automatically? It´s not just
[HKEY_CLASSES_ROOT\.html], there are lots of entries all over the
place
still pointing to the old nomenclature.
--
Regards,
André
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--
André Sänger
Informations- und Kommunikationstechnik
Landratsamt Coburg – Lauterer Straße 60 – 96450 Coburg
Telefon 09561 514-1205 – Telefax 09561 514-891205
[email protected]
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