I had had multiple problems with Entourage:

1. Summary window was blank

2. After deleting an email, it didn't open next one (although it was set
to), but opened a random one.

3. Wouldn't print emails.

I worked on the phone with a Microsoft tech named Garrett.  It took us
almost two hours to clear it up.  After trying many things unsuccessfully,
he had me:

Create a new identity.

Exported contacts from old one, imported into new one.

Dragged old email folders onto desktop (I had a lot of them from previously
using Eudora).  

In new identity, imported .mbox folders.

New identity worked great.  Then stopped working great.  Went through whole
process again, but this time only imported essential email folders.

Works great now!

Small hitch: Entourage cannot export old tasks and notes for me to import
into new identity, so I just printed out hardcopies of each and am manually
entering them.  This is fine with me, as I'm just happy Entourage works
fully again.

I tip my hat to Garrett as he got this to work again.

Richard


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