I am afraid I have no solution, just some idea of where the problem lies.
When the Preview Pane is open, Entourage will try to render HTML messages
and also, in the case of graphic file attachments, display the attachments
(such as a photo). That code has many pitfalls and potential points of
failure. Your solution...closing the preview pane to select and delete the
message...is about the only thing I know of to do. You may want to set up a
rule to somehow single out all messages from this guy so you can check them,
or at least all messages from him that have attachments.
If the message indicates it is in HTML format, you could run this simple
script to strip out HTML and turn the message to plain text; that might help
(and might not):
tell application "Microsoft Entourage"
set aMsg to item 1 of (get current messages)
set the content of aMsg to (get the content of aMsg as Unicode text)
end tell
Or, you could try removing the attachment and then seeing if you can read
the message.
On or near 4/4/02 8:05 AM, Dennis Burnham at [EMAIL PROTECTED] observed:
> I have seen this happen before and wonder if anybody else has the same
> experience or an answer as to why it happens.
>
> I am running Entourage v.X on a G4 Powerbook.
>
> Someone who works at 3M Corp. sends me an email message. He says he sent me
> no attachment, but there is a paperclip icon indicating the presence of an
> attachment. As long as I leave the message untouched in my message list, I
> am OK. But if I select it, to read the message in the open message pane,
> Entourage quits unexpectedly.
>
> If I close the message pane so that I can select it and forward it, that
> works. When I forward it, I note that there is no attachment being
> forwarded. Also, when the message pane is closed I can select the item to
> delete it.
>
> I can also view its source. When viewing the source, the only thing I find
> that is peculiar is that the body of the sender's message is preceded by
> these characters: "$)CI"
>
> I am thinking that there is something funky about the display of these
> characters that might be causing the application to crash since they are the
> first characters in the body of the message.
>
> I did not want to burden this discussion list by showing the entire source,
> but if anyone wants to look at that, I can send it along.
>
>
> Dennis Burnham
>
--
My web page: <http://home.earthlink.net/~allenwatson/>
My scripts page: <http:homepage.mac.com/allenwatson>
Microsoft MVP for Mac Entourage/Word--<[EMAIL PROTECTED]>
--
To unsubscribe:
<mailto:[EMAIL PROTECTED]>
archives:
<http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/>
old-archive:
<http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
