Re: Entourage X sending unintentional messages

Wed, 15 Jan 2003 04:38:10 -0800

First off, thank you everyone for your input on this problem, you've been great.

Now, to respond to the overnight replies.

Paul:
It is clear that it is not just a "resource fork" issue as the additional information is unrelated to the original message and is coherent. For instance, he sent out a business email to a client and the client received his vacation schedule that he had sent earlier to a co-worker. The attachment arrived as a readable Excel file. I'll check how his attachments are getting encoded and try MIME/base64 if he isn't there already.

Dan:
I'll have him "view source" on a couple messages that got stored in "sent items". I'll also ask about the resend. I know a couple of the corrupted messages occurred on a resend, but I don't know if it's consistent.

Christian:
The messages are clearly unrelated. When I read a bounce message that come back on one, I was able to differentiate the bounce information, the intended message and the unintended message (complete with it's own headers from the first send).

Also, someone he works with noticed that there were quite a few attachments that Entourage has stored in a temp folder. He is going to move this folder out of the way and let Entourage rebuild in case this folder's index has gotten corrupted.

-cpc-

On Tuesday, January 14, 2003, at 11:50 PM, Paul Berkowitz wrote:

If it's only seen in Windows email clients, it's very easily explained.
Entourage by default sends attachments encoded as "Apple Double" -
separating the data fork from the resource fork. Mac recipients reassemble
the files into one automatically. Windows files don't have resource forks,
so Windows doesn't know what to do with the resource forks. They aren't
needed but are visible: they serve no purpose there and can just be ignored.
This seems to make some Windows users paranoid. If your client is all worked
up about it he should simply change the encoding to "MIME/base64" in the
Attachments pane of the message he's writing before sending the message to a
known Windows recipient. (Click the long narrow button at the bottom of the
attachments pane to bring up the encoding window.)

--
Paul Berkowitz
MVP Entourage


PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.



From: Casimir Couvillion <[EMAIL PROTECTED]>
Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]>
Date: Tue, 14 Jan 2003 21:27:43 -0600
To: "Entourage:mac Talk" <[EMAIL PROTECTED]>
Subject: Re: Entourage X sending unintentional messages


On Tuesday, January 14, 2003, at 09:13  PM, Dan Crevier wrote:
Could you have accidentally dragged another message in while composing
the

I don't think so, this guy is fairly savvy and it has happened multiple
times.

message? Does the attachment show up in the sent items folder?

No. The copy in the sent items folder shows the message as he intended
to send it.

-cpc-

Dan

On 1/14/03 6:08 PM, "mahboud zabetian" <[EMAIL PROTECTED]> wrote:

This has happened to me once and so far, only once.  I have no
explanation.
I had typed and sent a few lines of text.  The recipients got an
email that
additionally contained the contents of an old message that I had
previously
received.

I am sorry I can't help shed light on this, but just wanted to let
you know
it has happened to someone else.

-mahboud


on 1/14/03 17:36, Paul Berkowitz at [EMAIL PROTECTED] wrote:


On 1/14/03 4:38 PM, "Jud Spencer" <[EMAIL PROTECTED]> wrote:


On 1/14/03 4:34:02 PM, "Casimir Couvillion" <[EMAIL PROTECTED]>
wrote:
It seems to happen only with emails that have an attachment.

I patched to the latest Office X and had him rebuild the database.
The
problem is still there.

Any ideas here folks? This is an extremely dangerous problem and he
needs to get it fixed.
Is the other file that is being attached on his computer? Is it the
same one
every time?
Or do you mean that people on Windows computers (only) see a second
attachment?





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