Here are some Exchange tips for Entourage that I recently sent to the newsgroup...
------ Forwarded Message From: Gil Gordon Newsgroups: microsoft.public.mac.office.entourage Date: Wed, 13 Aug 2003 11:33:13 -0700 Subject: Tips for getting Exchange working in the Entourage Exchange Update This post sums up most of the recent tips to help people get the Exchange functionality in the Entourage Exchange Update working smoothly. Here are some resources you can check out for more information (they are also linked to from this mactopia download page: <http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/DOWN LOAD/OFFICEX/exchangeupdate.xml&secid=5&ssid=14&flgnosysreq=True>) This ORK (office resource kit) article talks some more about server side requirements: <http://www.microsoft.com/mac/resources/resources.aspx?pid+resourcekits&rk=o fficex&article=/mac/officex/ork/Configure_Entourage.xml#entourage_and_exchan ge_server> This article has been updated to include ExUp (short for Entourage Exchange Update) info and has a handy table comparing options on the Mac: <http://www.microsoft.com/mac/support.aspx?pid=exchange> Here is an unofficial guide to getting ExUp working against your Exchange server: 1. Are you running Exchange? 2. Is it Exchange 2000? Exchange 5.5 or earlier WILL NOT WORK for any of the new ExUp functionality. 3. Are you connected directly to your network (as opposed to remotely)? If so, Entourage can probably configure your account automatically for you. All you need is your user name, domain and password. In the background, entourage is asking your DNS server for information about your setup. If your network setup is a little weird this auto-configuration process may fail and you will need to configure the account manually. This entails figuring out a few different servers, your Exchange admin should be able to help you with these. Read on... 4. Is IMAP running on the Exchange server (can't get mail without it). A good way to verify this is to try to set up an IMAP account in Entourage or Windows Outlook Express. What is the server name? 5. Is SMTP running on the Exchange server or do you have access to another SMTP server? You can't send mail without it. What is the server name? (It may be the same server as the IMAP server.) Those of you who have been using Entourage to get exchange mail for a while probably know the answers to the previous 2 questions already. 6. Is HTTPDav/OWA turned on? OWA is Outlook Web Access, which is the way that you can get to your exchange account from a web browser. It uses a particular protocol called HTTPDav (also called WebDAV) to do this. Entourage piggybacks on this functionality to do calendar and contact sync and to get free busy information. If OWA isn�t enabled on the server, you can�t get any of the new Entourage contact and calendar functionality. 7. What is the LDAP server? This is also known as the Active Directory Global Catalog (or GC). This is used to look up people's addresses. 8. What is the Free/Busy server? This information is actually stored on an exchange public folder server. Exchange publishes data about your calendar there so that other people can see when you are available for meeting. This server entry will take the form of my-server-name/public/ (more info about finding this server is included below). Here's a bit more info on finding your free/busy-server:. > 1. It is possible that the free/busy data is on your main server, so the path > would be something like "<your exchange server name>/public/" > 2. If you are running the Win Outlook 2003 beta you can control click on the > Outlook icon in the system tray and select the "Connection Status..." menu. > Add "/public/" to the server of type "Public Folders" to get your Free/Busy > server. > 3. You can sniff the path using OWA and TCPFlow by sniffing the request that > OWA sends when looking up free/busy information (search the log for /public/). > You can get TCPFlow here: http://www.entropy.ch/software/macosx/#tcpflow If you happen to have access to a PC running an Outlook 2003 beta that is already connected to your Exchange server, you can find out all these server names by holding down the control key and then clicking on the outlook icon in the system tray and then selecting "connection status...". Just enter the server names, not the fully qualified paths (just use the stuff before the first period). Other things to note: 1. Domain - You DO NOT need to add your domain before your user name as you used to in IMAP accounts in Entourage. There is now a separate field for the domain. 2. Account ID - Can�t figure out your Account ID? Here are some ideas that may help. If you used IMAP in previous version of entourage to talk to exchange, use the same Account ID as you did in the IMAP account, but omit the domain name. Connect to OWA, what user name is in the URL, try using that, or the user name you use when you authenticate to OWA. 3. SSL - It is possible you have SSL turned on for some or all of the servers listed above. If you do, you need to check the SSL checkbox for them in Entourage. There are SSL checkboxes in the various tabs of the Exchange account dialog in Entourage. Also, it is possible Entourage will report certificate problems that you weren�t previously aware of. You may be able to safely ignore these. 4. Custom Ports - It is possible but far less likely that your IT folk have switched port numbers for these protocols. If they have, you will need to track those in Entourage as well. 5. Frontend/Backend � If your exchange environment is setup up in a frontend/backend configuration there are different Entourage setups that should work. If the backend servers expose IMAP and DAV, you can connect directly to them. If they don�t, you can connect to the frontend server. You will probably need to turn on SSL in the Exchange account in Entourage when connecting to the front-end server. 6. ID doesn�t match mailbox - Entourage should be able to handle permutations where the user�s login ID doesn�t match their mailbox name, but if you have such a setup and can�t get ExUp working, try getting your admin to change the ID and mailbox so that they match, if possible. 7. Public Folders � Public folders show up in the folder list of an Exchange account, and you can�t unsubscribe them. Public folders containing events or contacts aren�t supported. If you have so many public folders that it is slowing down Entourage, you can turn off automatic checking for new mail in the advanced receiving options popup in the mail tab of your exchange account in entourage by un-checking �check for unread messages in all folders�. There are other neat advanced preferences in there that you might want to explore. 8. Performance � The first sync may take a long time if you have a lot of mail or events or contacts. It should be faster thereafter. Also, see the note about Public Folders if your server exposes lots of them. 9. palm sync � it isn�t broken, but you need the new handheld sync installer, get it from <http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/DOWN LOAD/OFFICEX/palmsync.xml&secid=5&ssid=9&flgnosysreq=True> 10. Updater Didn�t work � If you get an error in the update or one the office apps crash on launch you should back up any customized info in the office folder (e.g. Templates) and then re-install Office X and then install the 10.1.2 update (<http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/DOW NLOAD/OFFICEX/OfficeX_1012.xml&secid=5&ssid=11&flgnosysreq=True>) and then install the 10.1.4 update. 11. OWA for delegation and Public folders and other tasks - Delegated folders and public folders containing contacts and events can�t be viewed in entourage but they can be viewed in OWA. For delegated folders, use the other person�s URL, but your credentials. For example I want to view Bob�s calendar and he has given me permission in outlook, I could point my browser to http://myexchangeserver/exchange/bob/calendar and then supply my user name and password when prompted. For public folders, click on public folders in the OWA folder list. Depending on your Exchange setup, you can also use OWA to change your password and to turn on the Out Of Office reminder (and manage other server side rules if you upgrade to Exchange 2003) 12. SPACE not found - If you get an IMAP error saying something like �Expected SPACE not found� then make sure none of your folder names have odd characters in them (such as a back slash or a quote mark). 13. Crash viewing HTML mail - If Entourage crashes when viewing HTML, you may have corrupt preferences. Quit all apps, delete com.apple.internetconfig.plist. If that doesn't work, delete com.microsoft.explorer.plist. 14. TCPFlow � it can be your friend, don�t be afraid of the terminal. Getting a trace that starts just before you have set up the account in Entourage may help figuring out what is going wrong, if you are having problems. 15. IMAP server and DAV server aren�t the same - If you are positive that there is no server you can connect to that supports both DAV and IMAP, you will have to run a little script to get Entourage to use two different servers. Warning, don�t try this unless you�ve tried everything else, and understand a little bit about exchange and about apple script. First, set up your account with the DAV server entered as the exchange server. Then launch Script Editor (from applications/utilities) and create a script that looks like this (replace �IMAP server� with your IMAP server) >> tell application "Microsoft Entourage" >> set the imap server of imap account 1 to "<imap server>" >> end tell > You will need to save this as a compiled script and create an entourage > schedule to run this script on launch. 16. LDAP doesn�t accept authentication - If you are positive you are connecting to the right LDAP server and it isn�t working in Entourage, it is possible your server doesn�t require authentication and won�t accept a connection if you try to authenticate to it. You can get entourage to not send authentication information to the LDAP server by running an applescript that says: >> tell application "Microsoft Entourage" >> set requires authentication of LDAP server 1 to false >> end tell 17. Free/Busy over SSL - If the public folder server you are pointing to for Free/Busy queries requires SSL, Entourage won�t be able to query it securely, so you won�t be able to get Free/Busy information. Calendar and Contact sync should still work. 18. Help - Read the help � it has been updated with Exchange specific topics. HTH -Gil ------ End of Forwarded Message -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
