On 1/8/04 1:48 PM, "Sparks, Paul" <[EMAIL PROTECTED]> wrote:
> Yesterday my entourage was doggin so aI shut it down. > When I opened the app again it was like I never existed > > A years worth of email and scheduling gone.. > I'm Running mac 10.2.8 and entourage X on an iBook. > > Is there any chance to rebuild? If you have not moved your identity, you might just need to do a rebuild of the database. Below are the steps to troubleshoot: Select Switch Identity and see if your old identity is still listed. If it's not there, then... It's possible that Entourage is looking in the wrong location for your MUD folder. You probably have more than one Documents folder. Entourage expects the folder to be in your Documents folder. For OS X users, that's the Documents folder in your User's folder. Open Entourage, create a new identity and name it something unique so you can do a search on it and it will be the only thing that shows up. Now do a search in the Finder for this new identity. This will tell you where Entourage is looking for Identities. Fix if you have more than one Microsoft User Data Folder... Move the identity folder you want to use to the Office Identities folder that Entourage is recognizing. Your identity is named "Main" by default. Be sure to rename one so you do not overwrite. Switch Identities to view your mail. If you have not used the new identity, delete it. If you have used it and want to combine the new mail with your original database, just drag each folder to the desktop. this creates an MBOX file. Switch identities. Drag the MBOX files into the folder window of Entourage. Remember keep a backup of all data before deleting. How to rebuild your database: If you�re in Entourage X, first go to Entourage -> Turn Off Office Notifications. Quit Entourage, and then restart Entourage holding down the Option key. When the Rebuild dialog box comes up, choose to do a Typical Rebuild first. -- Diane Ross Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
