Thanks for your post to this group:
...
I notice that in EX on OS 10.3.3 (and earlier versions) that if I compose
and email, add attachments and save the email prior to sending, that causes the email to be unsendable. I get an error message citing error 4346. I have to delete the attachments, re-attach them to the email, and send right away without saving.
...
I’ve been here before, about 2 months ago. “Unknown error?”
Saving the message was a not a factor in my experience — I don’t think I ever saved anything. Following crashes, Entourage seems to be able to retrieve messages being composed but never explicitly saved, so I’d guess that it does some saving behind the scenes. If I’m correct, then our experience would seem equivalent.
Here’s the relevant part of my post at that time:
-------------------------------------------------------------------------------
Conclusion: If you get error 4363 on a transmission attempt, and you have one or more attachments, try deleting and re-attaching the file or files.
-------------------------------------------------------------------------------
In sum, we have both found a kind of workaround for something that’s broken as well as really poor communication to users about it.
But I can’t leave it at that. I’ll take this opportunity to repeat my comments on this issue:
-------------------------------------------------------------------------------
1) Giving a numerical error message is very 1980's. Does anyone recall why computers commonly gave numerical error messages way back then?
2) Displaying the message "unknown error" is worse than useless.
3) Those who suggest "rebuild your database" or "really rebuild your database (use advanced rebuild)" to people who ask for help are, by this particular evidence, no better informed than the actual recipients of the error message. I wonder if indiscriminate prescription of this generic treatment contributes to the perception that Entourage databases are more fragile than they really are. That's my firm impression.
If there really are a number of potential causes and it is difficult to be more informative, how about the error message referring users to a KB article that describes what might be the causes?
-------------------------------------------------------------------------------
I’d even settle for a KB article, period — no link in the error message at all.
But two months ago, and even today there’s nothing. (Disclaimer: I only did the obvious, I searched for “error 4363”. In my experience, I’ve found a number of useful KB articles only by roundabout methods.)
Thanks,
Henry
[EMAIL PROTECTED] remove ‘zzz’
