A "haxie" is a 3rd-party utility that tinkers with the OS (usually by a "hack", hence the name), usually to get it to behave in some non-standard way. (About half of them still seem to want to replicate some behavior from OS 9 that people can't let go of in OS X.)
JXB has already said said he has installed no haxies whatsoever, so let's rule that out for the moment. You would test for font interactions by removing all fonts from ~/Library/Fonts/ and /Library/Fonts/ and asking the people seeing the HTML problem to log out, log in, launch Entourage, check Accounts to see they're OK to begin with, and start reading HTML messages again. If there's still a problem, you can rule out fonts as the source of it. If there's no problem, start putting fonts back a few at a time until the problem recurs, then remove all but one of the most-recently-added-fonts, log out, in, etc. and add the latest fonts in one by one until you pinpoint which one is the problem. Isn't that how Mac Support Professionals would do it? -- Paul Berkowitz MVP Entourage Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html> AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> PLEASE always state which version of Entourage you are using - **2004**, X or 2001. It's often impossible to answer your questions otherwise. > From: Carlington Spence <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]> > Date: Wed, 26 May 2004 10:31:30 -0400 > To: "Entourage:mac Talk" <[EMAIL PROTECTED]> > Subject: RE: Entourage 2004 error editing accounts > > What is a haxie and how would I know if this is a font's thing when the > customer's are accessing HTML messages when this happens? > > > Carlington Spence > Microsoft Office for Mac Support Professional > Microsoft PSS :: Webhelp Montreal > mailto:[EMAIL PROTECTED] > > -----Original Message----- > From: Paul Berkowitz [mailto:[EMAIL PROTECTED] > Sent: May 25, 2004 6:22 PM > To: Entourage Mac Talk > Subject: Re: Entourage 2004 error editing accounts > > OK, thanks Carlington. I don't have the problem so I can't test. > > Think it might be an interaction with a font, or a haxie? > > -- > Paul Berkowitz > MVP Entourage > Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html> > AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> > > PLEASE always state which version of Entourage you are using - **2004**, > X > or 2001. It's often impossible to answer your questions otherwise. > > >> From: Carlington Spence <[EMAIL PROTECTED]> >> Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]> >> Date: Tue, 25 May 2004 18:10:00 -0400 >> To: "Entourage:mac Talk" <[EMAIL PROTECTED]> >> Subject: RE: Entourage 2004 error editing accounts >> >> We have done this already and the problem still persist .... >> >> Carlington Spence >> Microsoft Office for Mac Support Professional >> Microsoft PSS :: Webhelp Montreal >> mailto:[EMAIL PROTECTED] >> >> -----Original Message----- >> From: Paul Berkowitz [mailto:[EMAIL PROTECTED] >> Sent: May 25, 2004 3:49 PM >> To: Entourage Mac Talk >> Subject: Re: Entourage 2004 error editing accounts >> >> Wrong sequence. >> >> Do all your importing - which will import accounts too. >> >> If you then get the problem again, NOW delete accounts (AFTER >> importing), >> and remake them. >> >> -- >> Paul Berkowitz >> MVP Entourage >> Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html> >> AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> >> >> PLEASE always state which version of Entourage you are using - > **2004**, >> X >> or 2001. It's often impossible to answer your questions otherwise. >> >> >>> From: JXB <[EMAIL PROTECTED]> >>> Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]> >>> Date: Tue, 25 May 2004 13:41:35 -0600 >>> To: "Entourage:mac Talk" <[EMAIL PROTECTED]> >>> Subject: Re: Entourage 2004 error editing accounts >>> >>> On 5/25/04 13:37, "Carlington Spence" >> <[EMAIL PROTECTED]> >>> wrote: >>>> >>>> Is this the Solution Paul? >>>> Delete your Pop account and then recreate them and Imap to >> re-subscribe? >>>> I just wanted to know it that's the resolution to this issue. >>> >>> as I stated in my original email, I already deleted all my accounts >> and set >>> them up from scratch, with a fresh/empty new Office 2004 Identities >> folder. >>> >>> once all my accounts were added, then I imported my data (emails, >> contacts, >>> events, tasks, notes). >>> and the Account Properties-->Edit error problem is still occurring. >>> >>> in this case I wasn't an "upgrading" user to Entourage 2004 (per se), >> but >>> created things fresh in 2004, and only imported the data. >>> >>> >>>> >>>> -----Original Message----- >>>> From: Paul Berkowitz [mailto:[EMAIL PROTECTED] >>>> Sent: May 25, 2004 1:42 PM >>>> To: Entourage Mac Talk >>>> Subject: Re: Entourage 2004 error editing accounts >>>> >>>> I wouldn't worry about it. Just make note of all your account >> settings, >>>> delete the accounts completely, and make new ones. In the case of >> IMAP, >>>> you'll probably have to re-subscribe to non-standard folders too. >>>> >>>> Also do a Repair Disk Permissions in /Applications/Utilities/Disk >>>> Utility >>>> after logging out and in. >>> >>> >>> >>> -- >>> To unsubscribe: >>> <mailto:[EMAIL PROTECTED]> >>> archives: >>> <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> >>> old-archive: >>> <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> >>> >>> >> >> >> -- >> To unsubscribe: >> <mailto:[EMAIL PROTECTED]> >> archives: >> <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> >> old-archive: >> <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> >> >> -- >> To unsubscribe: >> <mailto:[EMAIL PROTECTED]> >> archives: >> <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> >> old-archive: >> <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> >> >> > > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> > > -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
