No, Allen, I have not tried rebuilding the database yet. Since we have spent
months creating dozens of categories for all the messages, I was afraid we
might lose the categories in a rebuild. Is that a problem? Or should I just
go ahead and do a rebuild?

Thanks,

Walt


> From: Allen Watson <[EMAIL PROTECTED]>
> Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]>
> Date: Sat, 26 Jun 2004 14:59:21 -0700
> To: "Entourage:mac Talk" <[EMAIL PROTECTED]>
> Subject: Re: Inconsistent problems
> 
> I'm not clear on what you may have already tried. Have you rebuilt the
> database? Because these problems you describe sure sound to me like database
> corruption.
> 
> Remember that you can do a rebuild and, if it somehow fails or makes things
> worse, the original, unrebuilt database is still available; you can revert
> simply by deleting the rebuilt one and renaming the original (which had the
> date appended to its name by the rebuild process).
> 
> On or near 6/25/04 3:41 AM, Walt Hopkins at [EMAIL PROTECTED] observed:
> 
>> Hello,
>> 
>> Diane, thanks for all the work on the website. I have found some answers
>> there.
>> 
>> What I'm now struggling with does not appear to be there.
>> 
>> If you have a long memory you may remember that I am working to get my
>> database simplified and categorised before archiving it. My assistant has
>> been working on this for 18 months now and we are approaching the final
>> stages.
>> 
>> I am running Ev X 10.1.4 on a PowerBook G4 running 10.3.4. My assistant is
>> running Ev X 10.1.4 on an iBook G3 running 10.2.8.
>> 
>> We have moved the database back and forth several times while she adds more
>> categories and photos. Then I take it back and she moves Mbox files in and
>> out to synch things.
>> 
>> This has worked well until the latest transfer. Suddenly the database on her
>> machine is running into problems, but not consistently.
>> 
>> Three specific contacts trigger a crash with the message Mail Error (which I
>> can't find on the website's error list).
>> 
>> Other times it does not crash but the following things happen:
>> 
>> --preview pane doesn�t show message but message can be viewed by
>> double-clicking
>> 
>> --if preview pane IS still working, message sticks (showing previous message
>> in preview pane rather than the next one on the list as you move)
>> 
>> --categories on a contact which can be opened cannot be changed
>> 
>> --messages cannot be moved from folder to folder (or deleted)
>> 
>> 
>> All these things go away eventually (after an hour or a day of waiting) but
>> then if any of these three contacts are tried again, the whole thing blows
>> up again.
>> 
>> Any ideas?
>> 
>> Thanks!!
>> 
>> Walt
>> 
> 
> 
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