A large percentage of the users I support are having trouble with duplicate messages and messages that won't delete on our company IMAP accounts in Entourage 2004. Repairing the message list fixes the duplicates and stubborn messages until some time later when the problem returns (for some users it is immediately). The Database is reportedly fine.
This was only a very occasional problem in Entourage v.X. It is *not* all users, so I'm at a bit of a loss as to how to fix it. The standard setup has been IMAP accounts with Live Sync active for their Inbox only. The Send & Receive All schedule is set to check the Inbox for either Headers Only or New Messages (neither setting seems to make a difference for the problem) every 10 minutes (this is automatically set when setting up the account). "Send commands to server simultaneously" is checked. I suspect that the issue is due to having Live Sync active AND having a schedule check the account as well, but, like I said, not everyone experiences a problem. I thought I'd narrowed a fix down to turning off the schedule, allowing the messages to completely download, repairing the message list and then turning the schedule back on. This seems to have fixed the issue for some users, but a few others are still plagued by the duplicate messages and messages that won't delete. Anyone else seeing this? Any suggestions? -Remo Del Bello -- "The knee bone's connected to the...something. The something's connected to the...red thing. The red thing's connected to my...wrist watch. Uh oh." - Dr. Nick Riviera on The Simpsons -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
