Never mind. It's definitely the router. Dealing with it.

On 11/9/04 3:53 PM, "Deborah Shadovitz" <[EMAIL PROTECTED]> wrote:

> On 11/9/04 1:41 PM, "Deborah Shadovitz" <[EMAIL PROTECTED]> wrote:
> 
>> Question on E'rage X
>> 
>> This is my client's error and situation:
>> From <http://www.entourage.mvps.org/error/page.html#error5421
>> Error 5421
>> Server is busy (only with messages that contain an attachment)
>> 
>> This behaviorcan be caused by incorrect Maximum Transmission Unit (MTU)
>> settings. Verizon is using an MTU setting of 1492 and Entourage uses a
>> setting of 1500. Apple has a Knowledge Base article that will walk you
>> through the steps. It article number 107474.
>> 
>> Set MTU setting in router to 1492. Be sure your router has the latest
>> firmware update.
>> -----------
>> 
>> So..
>> my question is - how do I learn Earthlink's MTU setting?
> 
> To elaborate on this:
> E'rage X on 10.2.8
> Netgear Router, not wireless. 1 mac and 1 pc
> Earthlink, replete with support from hell in India
> All was well for 1 year. Suddenly not.
> The issue is that he cannot send any attachment. The progress window reports
> it sends say 30 of 32k, but never completes the send. Then the error above.
> 
> We tried to use Apple Mail and the same thing happens. Did ELN make a change
> in the past 2 weeks?
> Has anyone here using ELN had a problem sending attachments?
> 
> I'm recommending he dump ELN but that doesn't help him for now.


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