Seasons Greetings I was called in by a client early this morning as his Entourage X (10.1.6 update recently added/was 10.0) was not opening. It gave him the option to rebuild which he attempted. Very quickly came back with 'Unknown Error 4361' and an offer to attempt a more complex rebuild which resulted in the same error message.
I found this in my old E'rage lists- >> A co-worker is unable to open Entourage X, or perform either a typical or >> advanced rebuild. I've been trying every suggestion I've found without luck: >> >> - trashed all related preferences >> - created a new identity and dropped in damaged database/cache >> - installed Entourage 2004 and tried importing from the X version >> - tried EntourAid and Emailchemy >> - ran DiskWarrior >> >> The error still persists, and the last "Old Database" he has is from April. >> Is there anything else left to try, any new possible solutions? It doesn't >> seem like anyone has a dependable solution (or perhaps "dependable" depends >> of the severity of the damage?). >> >> Any ideas would be greatly appreciated. Thanks! > > Sounds like a dead database. I suggest you have your friend set up a Task to > remind them to do a backup on a regular basis. Entourage 2004 has the option > to Export data and makes a small file that's easy to store for backups. > > One last thought...have you ever tried to import into another mail > application? > > -- > Diane Ross > Mac MVP > Entourage Help Page <http://www.entourage.mvps.org/> This particular customer has stitched up the links between Contacts, Calendar, Notes and Tasks to the Nth degree and I'd rather not lose them and no, despite several 'strongly put' suggestions from me, he has resolutely refused to do a backup due to 'lack of time'. Well, now he's seen two years work go down the tubes so maybe he'll leave being arrogant to me as he should do ;-) I tried a new Identity and importing- no luck. I tried moving the corrupt Identity to a different computer running 2004- It said it had imported but everything was empty including the account details. I tried importing everything separately- no luck. The three questions I would like answered are- 1) How the heck can a database suddenly 'die' without warning ? The computer is checked every 2 weeks (by me) by repairing Permissions and also to see if a run of DiskWarrior is required. Is this usual with E'Rage X, or should I expect it in 2004 too ? 2) Diane says above to try and import into another Mail program- any suggestions/gotcha's ? 3) Is there anybody who has had this problem that knows an answer/part answer ? Whilst I don't feel a lot of sympathy for this guy, it IS a lot of work to lose and besides, I might have to use the solution (if there is one) again for someone who is not a complete prat. Many thanks in anticipation. John Blagden The Blagden Consultancy Telephone: 0870 350 7505 Facsimile: 0870 220 3092 Fax [EMAIL PROTECTED] "Good judgment comes from experience. Unfortunately, the experience usually comes from bad judgment." -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
