Thanks for the quick response. Checking further into the problem..
The version she is using is Entourage 2004, v 10.1.4 SR 1
(my mistake - I thought she was using Entourage X)
I will rebuild her database and will update it to the newest version as soon
as I get my hands on it (she will bring it to me on Thursday - she lives 2
hours away from me...)
Meanwhile, I now know that when she starts up entourage, she gets a message
that says " The action could not be completed. The file cannot be found."
That makes me believe that she might just need to rebuild her database.
So, I will update to version 11.1.0 of Entourage 2004, but I am still
wondering what is causing the problem and not sure an update will fix it, or
if I should do a reinstall of entourage.
Further advice would be most appreciated...
Kathy
> From: Diane Ross <[EMAIL PROTECTED]>
> Reply-To: "Entourage:mac Talk" <[email protected]>
> Date: Sun, 09 Jan 2005 14:03:06 -0800
> To: "Entourage:mac Talk" <[email protected]>
> Subject: Re: Buttons 'dead'
>
> On 1/8/05 7:33 AM, "Kathleen Sipher" <[EMAIL PROTECTED]> wrote:
>
>> I'm trying to resolve a problem on a mac 17" powerbook running OS 10.3.5 and
>> Entourage X. This is my former bosses computer and she is afraid her husband
>> has been 'tinkering' on the powerbook.
>
> Check to be sure she is running the latest version (Entourage X 10.1.6
> (040913).
>
> More Info here:
>
> <http://www.entourage.mvps.org/version/officex.html>
>>
>> Anyway, she came to me because she couldn't receive mail. In fact, she can
>> - but she must use the pull-down 'tools' menu to select 'send and and
>> receive all.' A little investigating shows that none of the buttons in
>> Entourage work. They appear to be dead. Creating a new message, the
>> buttons on the new message don't work. Even going into the accounts dialog
>> box, none of the buttons work.
>
> Usually a problem like this would clear up with a quit and restart of
> Entourage.
>>
>> She says that the icon for the scripts menu at the top of her screen
>> appeared at the same time as the symptoms. So I'm thinking that perhaps the
>> buttons are in fact links to scripts, and these scripts have been moved or
>> deleted.
>>
> The Scripts menu on the right side of the screen is the Apple Script Menu
> and has nothing to do with Entourage. The Entourage Script menu is installed
> by default and is located just to the right of "Help".
>
>> Can anyone shed any light on this problem. I can reinstall entourage, but
>> I'd love to figure out what is causing this problem!?
>
> You could try using Repair Permissions first to see if that might clear up
> your problem.
> <http://www.entourage.mvps.org/glossary/repair_permissions.html>
>
> To reinstall be sure to use "Remove Office". You will need the CD key when
> you reinstall.
>
> <http://www.entourage.mvps.org/glossary/remove_office.html>
>
> --
> Diane Ross, Mac MVP
> Entourage Help Page <http://www.entourage.mvps.org/>
> Entourage Blog <http://blogs.msdn.com/entourage/> lists the EHP as one of
> the top five resources.
>
>
>
>
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