To Jeremy Reichman: Thank you for both of your e-mails in response to my original message. I've been buried in work and problems between four buildings for over two weeks and am just getting back to the message.
I have read both of your messages and will respond in my next message so as to continue working on this Entourage and Exchange server e-mail problem. Thanks again. Steve ============================== Steve D. Culver Mac / Win Desktop & Network Support University Relations, UC Davis 1480 Drew Avenue Davis, CA 95616 HELP DESK: (530) 757-3195 Tel: (530) 757-3389 Fax: (530) 756-0208 Email: [EMAIL PROTECTED] ============================== -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Jeremy Reichman Sent: Friday, August 12, 2005 9:33 AM To: [email protected] Subject: Re: Entourage 2004 mysterious deleting INBOX messages Okay, I went back to your original message and I have some questions: * Was someone using the computer, the same Mac OS X user account, and the same Entourage identity in the meantime while the original user was out on vacation? * How long was the vacation? * Were all of the messages still in the Inbox folder -- were they visible in OWA or Outlook before and after this? You can occasionally get a mismatch between OWA/Outlook and Erage, IMHO. * Are the date and time on both the Exchange server and local computer correct? (Successful two-way synchronization can depend on the date/time of changes on one end or the other.) * Does it continue to happen with subsequent relaunches of Erage? * Was the local Erage cache reset? There are several ways to do this: there's an "Empty Cache" contextual menu command when you click on the account name in the folder list pane, or you could click on "Reset Synchronization" in the Account settings. The reason I ask all of this is that if the user was out for a long enough time, and there had been changes to the state of the Exchange mailbox while the person was away (or perhaps it had just been a long enough time interval), Entourage would need to update its local cache of the state of the mailbox and folders like the Inbox. This could have temporarily looked like Entourage was deleting messages, as the cache was updated locally. It could have also looked like messages were being deleted, if they were in fact no longer in the Inbox (due to some work a delegate or other user of the local Erage identity had been doing), as Erage updated the local cache. Erage 2004 SP1 is always operating as if it is in cached mode. It does not provide "live" access to an account. This is why when you set up a new Exchange account in Erage 2004 SP1, it can take hours to get the contents of subfolders -- but usually the Inbox, Calendar, and Contacts contents fill in pretty quickly. I would not guess that the system is compromised. This would be a very odd way to discover that, and a very weird compromise. Unless it was of the server-side Exchange mailbox itself. If there is a backup of the user's Exchange mailbox from before he/she returned from vacation, you could check to see what messages actually existed there before Entourage reconnected. If the problem persists, I would continue to examine the relative date/time differences between the server and client. I would also look for Schedules that may have been defined in Entourage, which may have been set to expire/delete messages. I would also look for Rules that process all new messages overall, or just new messages coming into the locally-defined Exchange account. Of course, there could be something simpler or more complex we're overlooking, but I'd start with a possible synchronization problem. On 8/2/05 12:56 PM, "Steve D. Culver" <[EMAIL PROTECTED]> wrote: > 2003 G4 Powerbook 800MHz, Panther 10.3.8 Office 2004 with Entourage > 11.1.0 with all updates installed E-mail account on Windows 2003 > Exchange Server > > User info > ------------- > - In UC Davis University Communications, news media environment, > receives hundreds of messages a day > - Needs messages and their attachments to do work with campus and > university officials, as well as media > - Keeps messages in INBOX, Deleted Items Folder, and Sent Items folder > (continuously refers back to them) > - Has been moving items out of above-mentioned folders to "Folders on > My Computer" (local) > > Problems > -------------- > - On June 20, a user came back from vacation: launched Entourage, > linked to Exchange Server, and messages in INBOX start deleting > > - I wasn't able to find out what it was though I did delete several > rules someone had created on her computer; Entourage worked > > - Just today (08/02/05), the same thing started happening again. > > As explained to me, and I saw it happen on June 20, the user clicked > on a message and all messages in the INBOX just starting deleting one > by one at a fast pace. It somehow quickly linked to the Exchange > server and made the changes. > > Quite honestly, I have worked on this user's laptop dozens of times > over the past year for problems with Entourage. If I didn't know > better, I would say the laptop has been compromised but I can't find > any evidence of that (and though my knowledge of OS X is growing, I'm > not at the point to use Terminal or other features to determine what and where the problems are). > > I have rebuilt the system twice and rebuilt the Entourage database > about a dozen times over the last year. > > Any ideas? Help is what is needed. -- Jeremy Reichman Information and Technology Services Rochester Institute of Technology -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
